Latest Tweet not showing

  • Resolved mike.chiv

    (@mikechiv)


    5 years, 10 months ago

    Hi there. When I first installed your plugin, it picked up new Tweets fine, but is now not showing new ones added. I have refreshed the cache on the website and tried clearing the cache within the plugin settings. I have spoken to the hosting support team as well to see if there’s an issue their end, but they say that there isn’t. Could you please advise on what may be the problem and solution?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey mike.chiv,

    It looks like the tweet that’s missing isn’t event included in Twitter’s data that it sends for our plugin to use. I’m looking into why this might be the case. I’ll get back to you soon!

    – Craig

    Thread Starter mike.chiv

    (@mikechiv)

    Thank you for your help, Craig!

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    Hey mike.chiv,

    It looks like the latest tweet that is missing is being treated as a “reply” tweet according to Twitter when they send is information to use in the feed. I suspect it’s due to you starting the post out with @KebitLtd. https://snag.gy/hfZRQ9.jpg

    We’ve had some other users experiencing this issue and are looking to address this in an update. We are currently working on a release to work with some restrictions Twitter is placing on the plugin starting in June. I’ll see if we can either add this into the update or find a way to address it soon after that release.

    Let me know if you have more questions!

    – Craig

    Thread Starter mike.chiv

    (@mikechiv)

    Hi Craig,

    Are there any updates on this? I noticed that neither of the latest tweets are showing up.

    Mike

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    No update yet. We are still considering some changes but we might release an update for this in the meantime. Sometime in July is a good bet.

    Sorry for the delay!

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    I just wanted to give you a heads up that the latest update, released today, includes a setting to allow tweets that are replies to the same account to show up in a feed without including replies in general

    ?Enable the setting shown in this screenshot found on the “Customize” tab, “Advanced” area:

    https://snipboard.io/i7FEkJ.jpg

    Let me know if you have more questions!

    Thread Starter mike.chiv

    (@mikechiv)

    Hi Craig, I checked the box in the advanced settings and cleared the cache, and it looks like the latest tweets are now showing. Thanks for that!

    Plugin Author Craig at Smash Balloon

    (@craig-at-smash-balloon)

    No problem! Thanks again for your patience while we came up with a good way to handle this.

    – Craig

Viewing 8 replies - 1 through 8 (of 8 total)
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