Latest Update

  • Resolved tma2020

    (@tma2020)


    3 years, 8 months ago

    The latest Imagely / NextGEN gallery update broke my galleries. When clicking on an image in the gallery it freezes on the white circle dots and the lightbox won’t load. This did not happen before the update.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jaime Segura

    (@jaimeimagely)

    Hi, I’ll be glad to help, I see you are using the NextGEN Pro Lightbox, due to forum guidelines we cannot offer support for paid features here, please login at https://www.imagely.com/account and open a new ticket. Or use our public contact form https://www.imagely.com/contact/

    Thanks.

    Thread Starter tma2020

    (@tma2020)

    I tried to contact Imagely at the link above but I kept getting an error when submitting the form from Wordfence. It says: Block Reason: A potentially unsafe operation has been detected in your request to this site.

    Any ideas how to contact them?

    Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @tma2020,

    We are sorry for the delayed reply. Our developer has unlocked your IP address so we hope that you wouldn’t mind trying to re-submit the request.

    Thanks for your comprehension

Viewing 3 replies - 1 through 3 (of 3 total)
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