Latest update breaking entire site

Disabling the new Order Attribution feature should resolve the issue you are facing — see here: https://developer.woo.com/2024/01/16/woocommerce-8-5-1-issues-with-web-application-firewalls-modsecurity/

The option to disable is not available in v8.4 and as soon as I update to v8.5.1 the back-end of the website breaks so I have no way of disabling the option. I did not get any 404 or 403 errors, the site just breaks.

@habitatpotch018 – ah, I see. In that case, you’ll probably need to log-in to your hosting account and delete the WooCommerce folder in the plugins folder of your site (doing this will not delete any settings or other saved data, like orders) to bring your site back up, and then find a way (EDIT: see my next post below) to get a copy of WooCommerce 8.4.0 to install, until they fix this problem.

• This reply was modified 10 months, 1 week ago by hastibe. Reason: clarification

@habitatpotch018 – should have Googled this myself, as there’s an easy answer to how to find copies of previous versions of plugins here; you can just download previous plugin versions via the option under the “Advanced” section of each plugin here — e.g., see: https://www.ads-software.com/plugins/woocommerce/advanced/

Thanks for the replies. I think I’ll just wait for the next update where this issue is hopefully fixed. Because I also see that the v8.5.1 is highly boated with 30 additional scripts being loaded, so hopefully this is addressed as well with the next update.

Hi @habitatpotch018,

We are aware of the concerns about the additional scripts in v8.5.1 and our development team is actively working on optimizing this for future updates.

However, were you able to check whether the solution here resolves your issue or not?

• https://developer.woo.com/2024/01/16/woocommerce-8-5-1-issues-with-web-application-firewalls-modsecurity/

Additionally, if you wish to downgrade, you can use a plugin like WP Rollback to downgrade to the old version. Or, as mentioned @hastibe, you can also download an older version from here: https://www.ads-software.com/plugins/woocommerce/advanced/

If you have any other questions or need further assistance, please don’t hesitate to ask.

Hi there, Shameem.

Thanks for your response. No, I have not tried the modsecurity workaround, as I don’t want to install this update after reading about the additional scripts. I will avoid slowing the site down at all cost. Combined with the fact that it breaks the site, it is just not worth it to even attempt to install the update.

But thanks in any case, your response and info is much appreciated.

That is perfectly fine, @habitatpotch018, feel free to stay on WooCommerce 8.4.0 for the time being.

I don’t want to install this update after reading about the additional scripts. I will avoid slowing the site down at all cost.

Just to note, performance was better with the latest version, based on my testing. The results can be found linked here.

Meanwhile, should you change your mind whilst waiting for an update to be published (keep an eye out for it, on this page), the following tools might come in handy.

Tools to help with troubleshooting

How to Test for Plugin and Theme Conflicts.

Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.

You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help!

• This reply was modified 10 months, 1 week ago by anastas10s. Reason: added further details
• This reply was modified 10 months, 1 week ago by anastas10s. Reason: typo

I see people are still reporting the same site-breaking order attribution issues with v8.5.2 as was reported with v8.5.1? Can anyone confirm this?

Hi there,

Version 8.5.2 didn’t touch order attribution from what I can see in the changelog. Moreover, there’s three open issues that’s worth keeping tabs on:

• https://github.com/woocommerce/woocommerce/issues/44093
• https://github.com/woocommerce/woocommerce/issues/43681
• https://github.com/woocommerce/woocommerce/issues/43413

Hope it helps!