Latest update breaks my page

  • Resolved mgc

    (@mgc)


    5 years, 6 months ago

    I was setting up my first campaign and had a tab open while I updated the plugin this morning. It crashed my site. I had to delete the plugin folder via FTP to restore access to the site. Tried twice more to delete and reinstall and broke the site each time. Thank you for your help. Here’s the error reported:

    Error Details
    =============
    An error of type E_ERROR was caused in line 1248 of the file /home/content/p3pnexwpnas03_data02/42/42456742/html/wp-content/plugins/icegram/icegram.php. Error message: Uncaught Error: Class ‘IG_Tracker_V_1_0_1’ not found in /home/content/p3pnexwpnas03_data02/42/42456742/html/wp-content/plugins/icegram/icegram.php:1248
    Stack trace:
    #0 /home/content/p3pnexwpnas03_data02/42/42456742/html/wp-content/plugins/icegram/icegram.php(43): Icegram->include_classes()
    #1 /home/content/p3pnexwpnas03_data02/42/42456742/html/wp-content/plugins/icegram/icegram.php(1856): Icegram->__construct()
    #2 /home/content/p3pnexwpnas03_data02/42/42456742/html/wp-includes/class-wp-hook.php(286): initialize_icegram(”)
    #3 /home/content/p3pnexwpnas03_data02/42/42456742/html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
    #4 /home/content/p3pnexwpnas03_data02/42/42456742/html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
    #5 /home/content/p3pnexwpnas03_data02/42/42456742/html/wp-settings.php(394): do_action(‘plugins_loaded’)
    #6 /home/content/p3pnexwpnas03_data02/42/42456742/html/wp-config.php(75): require_once(‘/home/content/p…’)
    #7 /home/content/p3pnexwpnas03_data02/42/424

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter mgc

    (@mgc)

    By the way, the version I was using, 1.10.27, seems to be working fine.

    Same here!

    Fatal error: Uncaught Error: Class ‘IG_Tracker_V_1_0_1’ not found in /home1/hermans/public_html/hermanssupply.ca/wp-content/plugins/icegram/icegram.php:1248 Stack trace: #0 /home1/hermans/public_html/hermanssupply.ca/wp-content/plugins/icegram/icegram.php(43): Icegram->include_classes() #1 /home1/hermans/public_html/hermanssupply.ca/wp-content/plugins/icegram/icegram.php(1856): Icegram->__construct() #2 /home1/hermans/public_html/hermanssupply.ca/wp-includes/class-wp-hook.php(286): initialize_icegram(”) #3 /home1/hermans/public_html/hermanssupply.ca/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array) #4 /home1/hermans/public_html/hermanssupply.ca/wp-includes/plugin.php(465): WP_Hook->do_action(Array) #5 /home1/hermans/public_html/hermanssupply.ca/wp-settings.php(394): do_action(‘plugins_loaded’) #6 /home1/hermans/public_html/hermanssupply.ca/wp-config.php(89): require_once(‘/home1/hermans/…’) #7 /home1/hermans/public_html/hermanssupply.ca/wp-load.php(37): require_once(‘/home1/hermans/…’) #8 /home1 in /home1/hermans/public_html/hermanssupply.ca/wp-content/plugins/icegram/icegram.php on line 1248
    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.

    Same thing happened to me. This is the first time a plugin has taken down my site so I was terrified. Fortunately my hosting support quickly found the error and disabled Icegram. Looks like we’ll have to wait for them to update again…

    Please test more next time!

    Plugin Author Icegram

    (@icegram)

    Hi All,
    We are working on this issue.
    And we will release new version tommorow.
    Thank you for your patience.

    Plugin Author Icegram

    (@icegram)

    Hi,

    We have taken this issue on priority basis and fixed it and released new version of Icegram (1.10.28.2).

    Kindly, upgrade and check once again.

    • This reply was modified 5 years, 6 months ago by Icegram.
    Thread Starter mgc

    (@mgc)

    That was fast! The new version works for me. Thank you! ??

Viewing 6 replies - 1 through 6 (of 6 total)
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