Latest Update Broke Customize Theme

  • Resolved kentinada

    (@kentinada)


    6 years, 5 months ago

    I use the Dispatch theme on my site (adahighlanderphotography.com). Your latest update has broken the Customize feature of the theme. It gets hung shortly after clicking Customize when i’m logged into my admin account. If I disable your plugin, the Customize feature works fine.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor alexgso

    (@alexgso)

    Hi kentinada,

    I’m having troubles replicating this issue. Can you please elaborate on what the broken customizer looks like to you when it hangs? Does your browser crash? The preview stops updating?

    Are you seeing a blank page? If so, can you please enable WP_DEBUG? This will require editing wp-config.php so if you need help with that, I would reach out to your hosting provider for assistance. Once enabled, please view your customizer and send me a copy of the now present error message.

    Also, does this issue occur when SiteOrigin Page Builder is the only plugin active?

    Plugin Contributor alexgso

    (@alexgso)

    Hi,

    Sorry for the delay.

    We were able to find someone that was able to assist us with replicating this issue. We’ve released an update, 2.7.1, that will contain a fix for this issue. Please update and clear your browser cache.

    Thread Starter kentinada

    (@kentinada)

    Yup, it’s fixed. Thanks!!

Viewing 3 replies - 1 through 3 (of 3 total)
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