Latest update broke Customizer

  • Resolved danniee

    (@danniee)


    6 years, 5 months ago

    Hi,

    After the recent update, the Customizer stopped working (I use MH Magazine). When I deactivate the plugin the Customizer starts working again.

Viewing 6 replies - 1 through 6 (of 6 total)

  • This also happened to me

    Plugin Contributor alexgso

    (@alexgso)

    Hi everyone,

    I’m having troubles replicating this issue. Can you please elaborate on what the broken customizer looks like to you? Are you seeing a blank page? If so, can you please enable WP_DEBUG? This will require editing wp-config.php so if you need help with that, I would reach out to your hosting provider for assistance. Once enabled, please view your customizer and send me a copy of the now present error message.

    Also, does this issue occur when SiteOrigin Page Builder is the only plugin active?

    Thread Starter danniee

    (@danniee)

    Hi,

    Several people have the same issue. I also noticed people on your own support forum reporting them same issue and it happens for me on 3 sites using page builder after the last update.

    When I click Customizer I go to the customizer page, but it doesnt load up the menu nor the site. Its just blank.

    I’m not home currently so can’t activate debugging.

    Thread Starter danniee

    (@danniee)

    How do I roll back to the previous version? Thank’s.

    Plugin Contributor alexgso

    (@alexgso)

    Hi Everybody,

    Sorry for the delay.

    We were able to find someone that was able to assist us with replicating this issue. We’ve released an update, 2.7.1, that will contain a fix for this issue. Please update and clear your browser cache. Let me know if this issue remains for you after updating SiteOrigin Page Builder.

    Thread Starter danniee

    (@danniee)

    Works great now! Good job alexgso and thank you for great service ??

Viewing 6 replies - 1 through 6 (of 6 total)
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