Latest update broke plugin. All categories are gone.

  • Resolved okpeters

    (@okpeters)


    3 years, 8 months ago

    Hello
    Ultimate Maps by Supsystic All in One Version 1.1.18
    Ultimate Maps by Supsystic PRO version. Version 1.0.11

    I just updated to the latest version and the map that I had created [ultimate_maps id=”7″] is gone. The map shows up on the website but no categories and map is gone in plugin control panel page

    I created a new map and saved it but didn’t and won’t save it. The plugin isn’t working anymore.

    Please help
    Thanks
    Orin

    The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Support Support Ole

    (@trsupsys)

    Hello, @okpeters
    Thank you for contacting us regarding your issue!
    Please try update plugin to latest version 1.2.0 and if you have PRO to 1.1.0.
    If this wan’t help – Please contact us through our
    internal support.
    We will help you to solve the problem.

    Best wishes,
    Ole

    Thread Starter okpeters

    (@okpeters)

    Hello Ole
    I tried updating to the latest version 1.2.0 and if you have PRO to 1.1.0 and it doesn’t help. WordPress 5.6.2, Windows 10 and all plugins are up to date. I tried again and it won’t save a new map and map id=7 is still gone
    Thanks
    Orin

    Plugin Support Support Ole

    (@trsupsys)

    Please contact us through our
    internal support.
    We will help you to solve the problem.

    Best wishes,
    Ole

    is it breaking again the map? ??
    Do I have to wait before updating?

    Plugin Support Support Ole

    (@trsupsys)

    We release Hotfix.
    Remove plugin and reinstall again.

    If I remove the plugin don’t I loose saved map and markers?

    Anche io stesso problema da alcuni giorni la mia mappa non è più presente nel elenco ho provato a disattivare tutti i plugin pensando ad un problema di conflitto ma nulla ora controllo aggiornamenti come avete suggerito anche se sono automatici…se no aspetto che buttiate fuori un aggiornamento per correggere questo vostro problema grazie Mihail Ottelli

    Plugin Support Support Ole

    (@trsupsys)

    @ita10
    No. You won’t lose your data during re-installation.
    @click-artist
    It’s great that the fix helped you.

    Best regards,
    Ole

    Posso confermare che era presente un aggiornamento in sospeso (anche se attivato gli aggiornamenti automatici di wordpress) che ha risolto il problema … Grazie a tutto l’ho staff

    I confirm I updated without problems.
    First I deactivate and remove the plugin, then I installed again, without loosing data.
    Thanks

    I have the problem too.

    Back then I bought the Pro version and everything was done as I needed it.

    I didn’t want to buy a new license anymore.

    I was so pleased with everything as it is.

    Now the categories are gone for me too.

    It can’t be that you either buy a license extension or lose everything that you have painstakingly put together before.

    You are sure to find a solution.

    • This reply was modified 3 years, 8 months ago by Reiner.

    Thank you for the quick fix.

    Now everything fits again.

Viewing 12 replies - 1 through 12 (of 12 total)
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