Latest update causes "Error: You have entered an incorrect reCAPTCHA "

I got that too @snowliondev I’ve had to rip the plugin out.

Hi,

Please provide a link to the site where the problem occurs.

Sincerely,
BestWebSoft Support Team

same here recaptcha is not displaying so I had to rip it out too.

Yep me too. It’s not displaying on the login form and no-one can log in so I’ve had to disable it.

I’ll try and set it up somewhere quiet, my main site has people logging in all the time.

Hi stefsterNYC,

Please provide a link to the site where the problem occurs.

Sincerely,
BestWebSoft Support Team

Hi Ryelz,

Please provide a link to the site where the problem occurs.

Sincerely,
BestWebSoft Support Team

Hi martyyn,

Please provide a link to the site where the problem occurs.

Sincerely,
BestWebSoft Support Team

Hi BWS,

My issue is on the Woocommerce login file called form-login. On that we use Ajax. It shows on the login portion but not on the registration portion. It’s hidden on that part. Creating an error. I’ve tried manually adding it to the registration part still didn’t show up.

The company is a high end brand that I don’t want their url appearing on search engines. Feel free to contact me directly.

Hi stefsterNYC,

You can create a private ticket on our support forum – https://support.bestwebsoft.com/.

Please include a link to this post, so that we could recall the case immediately.

Sincerely,
BestWebSoft Support Team

Hi,

I’m also getting this error. Unfortunately, I had to disable the plugin so that my clients can login agin.

Are there any news about this issue?

Best regards!

Hi,

Currently, no bugs in plugin work are detected. Most problems are related to scripts errors on sites. So each of your cases should be explored individually. If you need our help, please activate the plugin and provide a link to your site where the problem occurs.

Sincerely,
BestWebSoft Support Team

Hi,

I’m also getting this error. Unfortunately, It’s not displaying on the login form and no-one can log in

Hey everyone, if any of you are using a page that has Ajax on it the chances are it will hide the Captcha. I don’t know what any of you are experiencing but that was my situation. A Woocommerce my-account page was using Ajax and hiding the Captcha on the Registration side. So users weren’t able to register. I’ve since disabled it from that page since it’s not necessary anyway. Bots can’t trigger Ajax to fake it out so we’re good.

Hope everyone finds a solution.

Hi all,

We’re sorry about problems on your sites related to our plugin. Our team always ready to help our users to solve such issues.

Please complete the following steps in order to detect the problem and find its solution:

1) Try activating a standard WordPress theme for a while (Twenty Fourteen, Twenty Fifteen) and check if the problem remains.
2) Try deactivating all of your plugins except Google CAPTCHA (reCAPTCHA) by BestWebSoft and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
3) Let us know about the results.

In case the reason is still undetected, please:
1) Provide a link to the page where the problem occurs
2) Provide your System status. Follow the next instruction – https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc/edit

Sometimes, we have to ask the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username and password). Since this data is confidential, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/).

Usually, 8 out of 10 cases are solved successfully. All we need is some assistance from our users.

Sincerely,
BestWebSoft Support Team

We were able to solve a problem similar to this that was preventing logins.

The recent update bumped the version of the js that loads on the login page.

https://plugins.trac.www.ads-software.com/browser/google-captcha/tags/1.22/js/script.js?rev=1358216

Our client was running Wordfence with version masking turned on. This prevents version data of any kind being listed via wp_enqueue_script() and was masking the version data of the script below.

With version masking:

<script type="text/javascript" src="https://www.climategen.org/wp-content/plugins/google-captcha/js/script.js?ver=8e577189b3fc5ec48e268980371b036e"></script>

No version masking:

<script type="text/javascript" src="https://www.climategen.org/wp-content/plugins/google-captcha/js/script.js?ver=1.22"></script>

Because the version data was masked, the browser may have served the file from its cache instead of grabbing the update. We suspect this caching was causing the js to fail in some way and preventing logins.

Hopefully this is helpful to someone.