Latest update conflict with Elementor

  • Resolved Randy Withers, LCMHC

    (@counselorinsite)


    4 years, 2 months ago

    Hello. Great plugin, but as soon as I updated the plugin today there was a conflict with Elementor. I lost all of my default colors site wide as well as fonts and various types of formatting. I have had to deactivate helpful and restore my entire site from a back up. I can confirm that the update caused this problem. I have had to restore my site twice after attempting the update.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Pixelbart

    (@pixelbart)

    @counselorinsite

    This is really strange. I only added one line and did not change anything else. On my test sites (7 pieces) the update ran without problems…

    I will keep an eye on this. You can download an older version in the meantime. Currently it is hard for me to find a bug.

    You can download any version here:

    https://www.ads-software.com/plugins/helpful/advanced/

    Just scroll down until you can download the version.

    Plugin Author Pixelbart

    (@pixelbart)

    @counselorinsite

    I disabled the possible cause once and just uploaded the update. It’s best to make a backup before the update so that you don’t lose everything again.

    If all goes well, the problem should be fixed. Is a bit difficult for me because I can’t reproduce the bug. Maybe we will have some luck.

    Apologies again and have a great evening!

    Thread Starter Randy Withers, LCMHC

    (@counselorinsite)

    Thank you very much for your prompt replay. For whatever reason, the problem seems to have disappeared. We’ll just call it a glitch in the matrix and move on. Again, thank you for your assistance. It’s a really nice plugin

Viewing 3 replies - 1 through 3 (of 3 total)
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