Latest update locks me out

  • Resolved AllysonWright

    (@allysonwright)


    10 years, 12 months ago

    The latest update completely locked me out of the admin area and left me with lines of error code on my front page related to the Casengo Widget. As I could not log into my website I was forced to remove the Casengo Widget via ftp.

    I an not a techie person so can not tell you what is wrong with the widget and as my site is live I have no option but to remove it until there is a solution.

    What could be the cause of this problem, everything was working well until the update.
    Allyson

    https://www.ads-software.com/plugins/the-casengo-chat-widget/

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  • Thread Starter AllysonWright

    (@allysonwright)

    To be fair the problem has now resolved, I can only guess that the plugin didn’t update itself properly for some reason, it’s a total mystery! But they came back to me very quickly to assist. Having reinstalled and then updated the plugin everything now works perfectly.

Viewing 1 replies (of 1 total)
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