I have been corresponding with Wordfence today via email, and they stated the following:
“We released a fix that addressed a bug introduced with version 6.0.19. The issue was that if a Wordfence option checkbox is unchecked and was different from the default setting, the release resets the Wordfence setting to the default setting of checked.”
Unfortunately, even though I am a paying subscriber, I did not receive an email alert about this issue. I find this to be strange, as Wordfence has sent emails regarding its latest blog posts, and even a cheerful press-release-style note about its new logo. But, when an important bug such as this should have been announced there was nothing in my inbox.
The Wordfence support person indicated to me that an announcement had been made on Twitter and Facebook. But’s let’s be realistic here: Many of Wordfence’s users will not be “following” the company on social media. People do not follow many of the products that they use. Further to that idea, Wordfence is a product that is supposed to provide peace of mind. With security software, users want to “set it and forget it” rather than to pay attention to it on Twitter.
It is a huge disappointment to me that a security product would relegate a critical bug announcement to a social-media-only audience. I am certain that I am not the only one that, as a paying subscriber, expects the simple courtesy of an email.
