• Resolved TWD

    (@twd)


    Updated to 0.13.2 and when I try to use Customizer on the front end, none of the customer options appear and the website preview itself is blank.

    Problem resolved by rolling back to 0.13.1

    Please fix as soon as you can.
    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    Hi @twd,

    I’ve tested the plugin with the default theme of WordPress, Twenty Twenty-One, and I can open the Customizer without any issues. I created a menu with an item and an icon from this plugin.

    Can you please test if the problem persists with the Twenty Twenty-One theme on your website and eventually share the error log with the theme you are currently using?

    Regards,
    Stefan

    Same here with the latest version of menu icon, Divi and WooCommerce.

    I have tested to disable plugins one by one and when I disable Menu icon, the customizer works again.

    I have this PHP error :

    FastCGI: server “/home/clients/[HIDDEN]/.config/apache/[HIDDEN].fr/.fpm/php5.external” stderr: PHP message: PHP Warning: Undefined array key “label” in /home/clients/[HIDDEN]/sites/[HIDDEN].fr/wp-admin/includes/media.php on line 1983, referer https://[HIDDEN]/wp-admin/plugins.php

    I think it’s the loading of the menu in the customizer that cause this bug.

    I can send you the WooCommerce system report if you want in private message.

    Hum… When I have read the error message the term “label” was appealed me.

    When I fill the “alternative text” in my SVG menu icons, the customizer work good!

    So you can see in this direction I think.

    Plugin Support Stefan Cotitosu

    (@stefancotitosu)

    Hi @besky,

    Can you please share the versions of the products? I’ve tested with the following versions and it works fine.

    • WordPress 6.1.1
    • PHP 8.1 and 8.2
    • Menu Icons 0.13.2
    • Divi 4.19.5
    • WooCommerce 7.3.0

    Regards,
    Stefan

    Hi @stefancotitosu,

    Have you try to use a SVG icon without Alt text ?

    • WordPress 6.1.1
    • PHP 8.0
    • Menu Icons 0.13.2
    • Divi 4.19.5
    • WooCommerce 7.3.0

    My header and the menu are generated by the Divi theme builder.

    • This reply was modified 2 years, 1 month ago by Bessonweb.

    Can confirm problem, with highly customized Simpledark theme. On default WordPress theme everything works fine.
    Problems began with Menu Icons 0.13.2, with 0.13.1 everything worked okay.

    Plugin Support Vytis

    (@bvytis)

    Hi @besky,

    I’m using all the settings you mentioned in my test environment and also create a global header with Divi builder for the website. I have SVG icon added to one of the menu items and also I confirm that the SVG does not have ALT set in the media library.

    The issue still does not exist for me with all these settings and customizer loads fine.

    Would it be possible to share a screencast of how to set this up step by step to replicate the issue defined? If it’s on a fresh instance that would be ideal.

    Thank you for your cooperation.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Latest version 0.13.2 Kills the Customizer’ is closed to new replies.