Latest version of Jetpack causing site-wide issues

  • Resolved nrepair

    (@nrepair)


    8 years, 3 months ago

    I am having multiple site issues since the latest version of Jetpack was installed on my site. My stats are outrageous on most days. I normally get around 600 views per day, but I am frequently topping 1,000. Yesterday shows 1,798 views and 20 new articles posted even though I didn’t post anything.

    My top posts widget was showing nothing for a few days, and now is only showing 6 posts even though I have the display number set to 7 and posts/pages/media selected in the widget settings.

    My contact form refuses to send results to my gmail account not matter what I do.

    For the record, I have uninstalled WordPress completely and reinstalled it from scratch. I have uninstalled and reinstalled JetPack multiple times as well. I have also sought technical support from my web host to no avail.

    Any help would be appreciated.

    https://www.ads-software.com/plugins/jetpack/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I’m sorry to hear you’ve run into issues.

    Could you post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    My contact form refuses to send results to my gmail account not matter what I do.

    What happens when you try to send the messages to a different email account? Do you then receive the emails? If so, it could be that your Gmail account filters the emails before they reach your inbox, by marking them as spam.

    Thread Starter nrepair

    (@nrepair)

    anotherpartofme.com

    Some of my issues seem to have resolved, but the Top Posts widget refuses to display the correct amount of posts and WordPress stats are telling me I have almost double the amount of comments that I actually have. I have moved my site to a new host with a new installation of WordPress and Jetpack to see if the issues went away but they did not.

    I am currently in contact with Jetpack support through email, so I hope they can figure this out. It is clearly something on their end.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I am currently in contact with Jetpack support through email, so I hope they can figure this out. It is clearly something on their end.

    I see you’ve been in touch with my colleague Nancy; she’ll reply to you soon with more information!

    Thread Starter nrepair

    (@nrepair)

    Hi Jeremy,

    I haven’t heard back from Nancy in 4 days. Could you make sure she is receiving my emails?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    It looks like Nancy didn’t get to your email yesterday. I’ve just replied to your last email.

Viewing 5 replies - 1 through 5 (of 5 total)
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