Latest Version throwing wp_mail Issue

  • Resolved WP CMS Ninja

    (@billiardgreg)


    5 months, 2 weeks ago

    I have already started a support ticket with Post SMTP. You can find that here, https://www.ads-software.com/support/topic/mailer-type-warning/.

    I figured I should also bring it to your attention to so that we could try to track down what is happening. I have tested this on a very fresh WordPress v6.5.3 install that just has Post SMTP and this plugin installed. Post SMTP is set up to be the default settings so there is no customizations done to that yet, nor any customizations to the Popup Builder.

    When just Post SMTP is active, there is no error message. When I activate Popup Builder I get the following error code:

    Postman: wp_mail has been declared by another plugin or theme, so you won’t be able to use Postman until the conflict is resolved.

    Which I find strange as to why is Popup Builder declaring wp_mail?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter WP CMS Ninja

    (@billiardgreg)

    PostSMTP responded with the following:

    We have checked the Popup Builder version 4.3.2 and found that this includes a file named pluggable.php. wp_mail is a pluggable function and every SMTP plugin overrides it and it is WordPress standard, if any plugin includes this file before we override this function then plugin will not be able to send emails.

    So what has changed with Popup Builder that is causing this issue that was not in 4.3.0? @callerpatty had a good response to this ticket but a moderator for some reason removed it thinking it was not the same issue.

    • This reply was modified 5 months, 2 weeks ago by WP CMS Ninja. Reason: tense of a word

    @billiardgreg They told me to start my own ticket so I did … but exact same issue. Plugin developers seem to be unresponsive, so fingers crossed.

    Thread Starter WP CMS Ninja

    (@billiardgreg)

    I am still seeing this as an issue. Any resolution for this issue? I see other people are posting about this as well.

    closethipster

    (@closethipster)

    We’re having to downgrade all our sites to 4.3.0 because of this wp_mail() conflict. If the plugin developer is here monitoring this, can we provide any additional information to help troubleshoot?

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi @billiardgreg @closethipster @callerpatty

    Thank you for reporting this issue, and we apologize for the delay in our response. This issue has already been reported to the development team, and they are currently working on it. In the meantime, we have an updated version ready, that is in the testing phase. It will be released once thorough testing is complete.

    If you are interested in receiving a beta version, please contact our dedicated support team directly, and we will provide it to you. You can visit our support page, where you’ll find options to chat with us or send an email.

    If you have any additional information or questions, please let us know.

    Best Regards

    Plugin Support Jawad Ahmed

    (@jawada)

    Hello,

    We’ve recently released a fixed version (4.3.4). Please update Popup Builder to the latest version and check if the issue persists.Should you have any questions, you can visit our support page, where you’ll find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Best Regards

    Jawad,

    I’m a bit confused. Here is a video that explains my query.

    https://www.loom.com/share/7b312b61eb894610aab74b8b9c0e826b?sid=5b8324af-99cd-4448-8e6d-6f6a4b31892f

    Mike

Viewing 7 replies - 1 through 7 (of 7 total)
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