Latest version throws an error

  • Resolved ecparkin

    (@ecparkin)


    7 years, 2 months ago

    Hi – just installed latest version of JetPack via WP Admin plugin updates.

    The site loads, but when I try to access my WP Admin UI, the following error is shown:

    “Warning: require_once(/home/<myuserdirredacted>/thismustbetheplace.io/wp-content/plugins/jetpack/_inc/lib/class.media.php): failed to open stream: No such file or directory in /home/<myuserdirredacted>/thismustbetheplace.io/wp-content/plugins/jetpack/class.jetpack.php on line 25

    Fatal error: require_once(): Failed opening required ‘/home/<myuserdirredacted>/thismustbetheplace.io/wp-content/plugins/jetpack/_inc/lib/class.media.php’ (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/<myuserdirredacted>/thismustbetheplace.io/wp-content/plugins/jetpack/class.jetpack.php on line 25”

    Anyone else having issues after installing the latest version? Any suggested fixes?

    Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter ecparkin

    (@ecparkin)

    Had to FTP in, delete the JetPack directory, and reinstall. Works now.

    HI Can I be clear. Installation caused an Error 500. I had the same problem did you have to download the new version of Jetpack as a directory and re-install or did you just delete the Jetpack directory and then install the plugin?

    Thread Starter ecparkin

    (@ecparkin)

    Hi – I installed via the plugin search within the WordPress admin area. I did not FTP the new directory up.

    Thank you for the clarification.

Viewing 4 replies - 1 through 4 (of 4 total)
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