Latest Vimeo video is not showing on the gallery

  • Resolved deathwinger

    (@deathwinger)


    11 months, 3 weeks ago

    Hey everyone, any assistance with this would be appreciated. I’ve had my videos show from my Vimeo hosting without any issues for the rest of the gallery. However, for the latest video, it simply is not popping up or showing, regardless of it being public and having all the permissions to be embedded are on.

    Here is the video that is giving the issue: https://vimeo.com/903478250?share=copy

    When the video is placed in the final gallery to the bottom, I’m getting a generic video for Total Soft instead. The thumbnail is not coming up either. Whereas the rest of the videos are fine.

    Any assistance would be appreciated as I’m using this gallery as a video editing portfolio for potential jobs that are coming up. Having it up and running would be beneficial to me.

    Thanks and look forward to any assistance anyone can provide for this.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author totalsoft

    (@totalsoft)

    Hello, Dear deathwinger.

    Thank you for contacting us. Our team is always ready to help you.

    I want to mention, that we need more information to understand the problem you are experiencing.
    So, please provide us with the following information for further investigation of your case.

    1. The version of the TS Video Gallery plugin you are using.
    2. The PHP version you are using.
    3. The WordPress version you are using.
    4. Please install the Query Monitor plugin.
    https://www.ads-software.com/plugins/query-monitor


    It will show your errors clearly. If you find any errors connected to our plugin on the Edit page, please screenshot them and send them to us.
    We would recommend you make a DB backup for your safety (you can use UpdraftPlus).

      Please provide us with a short video where the problem can be displayed for a better understanding of the case.

      Thank you.

      Thread Starter deathwinger

      (@deathwinger)

      Thank you, here is the requested information,

      1. The version of the TS Video Gallery plugin you are using.

      I’m using TS Video Gallery 2.2.9

      2. The PHP version you are using.

      I’m using PHP version 8.1

      3. The WordPress version you are using.

      I’m using WordPress 6.4.3

      4. Please install the Query Monitor plugin.

      Installed. Not sure what has to be seen here nor am I seeing any errors from your plugin here.

      However, here is a video showing that the last video is not working, the rest are working,

      Hope this is enough information for you.

      Plugin Author totalsoft

      (@totalsoft)

      Dear deathwinger.

      1. Can you please provide a video from the Admin panel, even more precisely in the Edit section, of the non-working video.

      2.You can delete the video and create a new one. Please try this.

      Thread Starter deathwinger

      (@deathwinger)

      Sure, here is a video of the location you are speaking of, https://vimeo.com/930407451/a913f52170?share=copy

      I’ve also deleted the video, created a new one, with the same link that I have in Vimeo. And still have the same issue.

      Unless you are asking me to reupload the video on Vimeo and use a new link for it?

      Let me know what should be my next steps. Thanks for the support so far.

      Plugin Author totalsoft

      (@totalsoft)

      Dear deathwinger.

      You didn’t put the link in the right place. Please look at the screenshot. To add a video, click here “Add Video”.

      • This reply was modified 11 months, 3 weeks ago by totalsoft.
      Thread Starter deathwinger

      (@deathwinger)

      Thank you Total Soft, you are correct. I’ve followed the screenshot you placed and the video is now showing properly.

      You have to go to add video, and then put the URL for the video link in the options to the side. Not the target link that I originally thought its supposed to go.

      I appreciate you guiding me with this and now the latest video is showing.

      Most appreciated and you can put this as resolved.

      Plugin Author totalsoft

      (@totalsoft)

      Dear deathwinger.

      Thank you for your response.

      Glad to hear that the problem has been solved for you. Please take a moment to rate and review the plugin or support.

      Enjoy the plugin, and feel free to open a new topic in case of any further questions.

      Many thanks in advance!

    Viewing 7 replies - 1 through 7 (of 7 total)
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