Latest WooCommerce interface crashes site

  • Resolved jason9j

    (@jason9j)


    4 years, 6 months ago

    Hi

    Everything has always run just fine on my WP site using WooCommerce. However, after I installed the latest upgrade, my entire site crashes if I click on the WC dashboard. My server admin confirmed to me (via screenshot of logs) that WC sent off a whole bunch of GET requests (GET/wp-json/wc-analytics….etc etc) and this crashed the site dues to an overload of PHP memory limit (currently 128 MB) and/or exceeding the number of allowable active connections (something to that effect).

    Can someone please tell me why it was A-OK before, never any issues, and now if I even click on the WC dashboard, it will cause a database disconnection (due to the aforementioned overload problems)?

    Does the latest WC require significantly higher resources than the previous one, such that it is not even able to be viewed on my hosting account, or is there a bug?

    Assistance is much appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • mother.of.code

    (@imazed)

    The Mother of Code

    Hi there!

    With that kind of memory limit you shouldn’t run into big issues, so I suspect something is clashing on your site. In particular as not all WooCommerce related plugins have optimised for the 4.x release, you may be running into a compatibility issue.

    Can you start by copy and pasting the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support.

    I’d also recommend doing a conflict test:

    1. Temporarily switch your theme back to the Storefront theme (it’s free)
    2. Disable all plugins except for WooCommerce
    3. Test to see if the issue has been resolved.
    4. If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict.

    This is best done on a staging site. That’s a copy of your live site, so you can test things out without making changes to your actual site. Some hosting companies offer a staging site service within their hosting plans. If yours does not, there is a great free plugin that will allow you to build a complete staging site with a few button clicks: https://www.ads-software.com/plugins/wp-staging.

    Let us know how that goes!

    Thread Starter jason9j

    (@jason9j)

    @imazed thank you for your reply.

    Should I send the system report privately to someone?

    Thanks.

    Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    You can post the status report here as a public reply; The WordPress support forums doesn’t currently support private replies.

    With that being said, the symptoms you’re describing sounds a lot like the known issues our developers are currently working on:

    Have you confirmed with your hosting provider whether the issues listed there match up with what they’re seeing from a server perspective?

    Thread Starter jason9j

    (@jason9j)

    @riaanknoetze Thanks, I’ve looked at those threads. it is the same issue. I guess I will await an update that solves this, as the WC team are aware of it. Thnaks again.

Viewing 4 replies - 1 through 4 (of 4 total)
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