Latest Woocommerce Update seems to have broken RnB Bookings & Yoco

  • Resolved cathyron

    (@cathyron)


    10 months, 3 weeks ago

    The link provided is for one of our bike rental product pages. After the last Woocommerce update this week, the front-end booking calendar to choose date & time is no longer clickable. We are using the plugin RnB Bookings for this. Also “Error processing checkout please try again’ comes up. Our payment gateway is Yoco. Please can someone help?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @cathyron,

    Thanks for reaching out!

    It looks like your sites front-end booking calendar is no longer working as expected since the latest WooCommerce update.

    Since this issue directly relates to a third-party plugin, I’d suggest reaching out to the respective plugin developers for further help with this specific issue, as they may have a workaround or fix for this.

    Here is a direct link to the plugins support forum:

    Additionally, you are currently using Yoco and there is an error on the checkout page, correct?

    Does this only occur when using Yoco as the payment gateway, or is this issue also present when using a different payment method/gateway, such as BACS?

    Lastly, can you please share a copy of your sites System Status Report so that we can take a closer look at your sites current environment.

    You can find this via?WooCommerce?→?Status. Select?Get system report?and then?Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.

    Looking forward to your response!

    Thread Starter cathyron

    (@cathyron)

    Hi Roxy,

    Thanks for your very helpful reply. Unfortunately I am not able to log a ticket with RnB bookings plugin as it says ‘support not available’, so I am stuck.

    Our Yoco error seems to be fine now, luckily.

    Please find the status report below.

    Thanks!

    WordPress Environment

WordPress address (URL): https://www.irideafrica.com
    Site address (URL): https://www.irideafrica.com
    WC Version: 8.5.0
    REST API Version: ? 8.5.0
    WC Blocks Version: ? 11.8.0-dev
    Action Scheduler Version: ? 3.7.1
    Log Directory Writable: ?
    WP Version: 6.4.2
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_GB
    External object cache: – Server Environment

Server Info: Apache
    PHP Version: 8.1.27
    PHP Post Max Size: 32 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 2500
    cURL Version: 7.64.0
    OpenSSL/1.1.1n

SUHOSIN Installed: –
    MySQL Version: 10.5.23-MariaDB-1:10.5.23+maria~deb10
    Max Upload Size: 32 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database

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    jrf_yoco_order_errors: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts

attachment: 585
    custom_css: 2
    custom-css-js: 3
    customize_changeset: 3
    e-landing-page: 1
    easy-rooms: 1
    elementor_library: 19
    features: 28
    feedback: 175
    gen_custom_booking: 2
    grw_feed: 1
    inventory: 29
    jet-theme-core: 3
    nav_menu_item: 34
    ninja-table: 1
    oembed_cache: 2
    page: 69
    portfolio: 24
    post: 11
    product: 23
    product_variation: 12
    revision: 134
    services: 4
    shop_order: 755
    shop_order_refund: 3
    slider: 40
    tablepress_table: 2
    team: 6
    testimonials: 4
    wp_global_styles: 1
    wpcf7_contact_form: 6
    wysiwyg-widget: 1 Security

Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (34)

Query Monitor: by John Blackbourn – 3.15.0
    _log function: by faysal – 0.0.1
    All-in-One WP Migration: by ServMask – 7.79
    Contact Form 7: by Takayuki Miyoshi – 5.8.6
    Simple Custom CSS and JS: by SilkyPress.com – 3.45
    Date Time Picker for Contact Form 7: by Ruhul Amin – 1.1.1
    Disable All WordPress Updates: by Oliver Schl?be – 1.7.1
    Disable XML-RPC: by Philip Erb – 1.0.1
    Duplicator: by Duplicator – 1.5.8
    Elementor: by Elementor.com – 3.18.2
    301 Redirects: by WebFactory Ltd – 2.73
    EWWW Image Optimizer: by Exactly WWW – 7.2.3
    Site Kit by Google: by Google – 1.116.0
    JetBlocks For Elementor: by Crocoblock – 1.3.0
    JetElements For Elementor: by Crocoblock – 2.6.1
    Jet Plugins Wizard: by Zemez – 1.2.9
    JetTabs For Elementor: by Crocoblock – 2.1.15
    JetThemeCore: by Crocoblock – 1.2.2
    JetWidgets for Elementor and WooCommerce: by Crocoblock – 1.1.6
    Kava Extra: by Zemez – 1.0.5
    The MOJO Marketplace: by Bluehost – 1.7.9
    Payments Plugin and Checkout Plugin for WooCommerce: Stripe, PayPal, Square, Authorize.net: by PeachPay
    Inc. – 1.100.3

RnB Backend Booking: by RedQTeam – 2.0.0
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.40
    WooCommerce Legacy REST API: by WooCommerce – 1.0.1
    WooCommerce Booking & Rental System: by RedQ Team – 16.0.0
    WooCommerce: by Automattic – 8.5.0
    Wordfence Security: by Wordfence – 7.11.1
    Yoast SEO: by Team Yoast – 21.8
    WP Mail SMTP: by WP Mail SMTP – 3.11.0
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
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Widgets for Google Reviews: by Trustindex.io – 11.3
    WP TripAdvisor Review Slider: by LJ Apps – 12.1
    Yoco Payments: by Yoco – 3.4.0 Inactive Plugins (0) Dropin Plugins (3)

advanced-cache.php: advanced-cache.php
    db.php: Query Monitor Database Class (Drop-in)
    install.php: install.php Settings

API Enabled: ?
    Force SSL: –
    Currency: ZAR (R)
    Currency Position: left
    Thousand Separator:
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    redq_rental (redq_rental)
    simple (simple)
    variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
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    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

Connected to Woo.com: ?
    Enforce Approved Product Download Directories: –
    HPOS feature screen enabled: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – WC Pages

Shop base: #107 - /shop/
    Basket: #109 - /cart/
    Checkout: #111 - /checkout/
    My account: #113 - /my-account/
    Terms and conditions: #336 - /terms-and-conditions/ Theme

Name: Trialem
    Version: 1.0.1
    Author URL:
    Child Theme: ?
    Parent Theme Name: Kava
    Parent Theme Version: 2.1.4
    Parent Theme Author URL: https://crocoblock.com/
    WooCommerce Support: ? Not declared Templates

Overrides: trialem/woocommerce/content-product.php
    /usr/www/users/iridetedqx/wp-content/plugins/woocommerce/templates/notices/error.php
    /usr/www/users/iridetedqx/wp-content/plugins/woocommerce/templates/notices/notice.php
    /usr/www/users/iridetedqx/wp-content/plugins/woocommerce/templates/notices/success.php
    trialem/woocommerce/single-product.php Admin

Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
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    homescreen
    marketing
    mobile-app-banner
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    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

Disabled Features: customize-store
    minified-js
    new-product-management-experience
    product-linked
    settings
    async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-13 07:13:23 +00:00
    Options: ?
    Notes: 192
    Onboarding: completed Action Scheduler

Complete: 81
    Oldest: 2023-12-12 21:27:49 +0000
    Newest: 2024-01-12 11:42:16 +0000

Failed: 12
    Oldest: 2022-11-23 07:48:11 +0000
    Newest: 2023-08-15 06:52:02 +0000

Pending: 3
    Oldest: 2024-01-12 18:55:51 +0000
    Newest: 2024-01-13 08:47:15 +0000 Status report information

Generated at: 2024-01-12 13:26:50 +00:00
    `

    Hey, @cathyron!

    Thanks for the report.

    There was an issue with the 8.5 release, so reverted the stable tag to 8.4. We expect to have a fix in place by Monday, January 15th, and release 8.5.1. More info can be found in the?release notes?for 8.5.

    You can find older versions to download here.

    If you prefer, you can also use a plugin such as WP Rollback to help you with this process. You can find the plugin here.

    Please keep version 8.4 until 8.5.1 is released.

    Having said that, if the issue with the third-party plugin continues after the next release, you will need their help to make sure the plugin is compatible with WooCommerce’s current version. Do you mind sharing where you saw support was not available?

    Have a wonderful day!

    Thread Starter cathyron

    (@cathyron)

    Hey @carolm29!
    Thank you so much for your helpful response. You seem to have saved the day. Rolling back Woocommerce seems to have my RnB Booking plugin working again. I am just getting the team to test on other devices.

    This is where I could not get support (from the RnB plugin developers). Logged a ticket and then it said we were no longer eligible for support: https://redqsupport.ticksy.com/ poor show, but anyway this forum rocks.

    I have turned off auto plugin updates for now, to avoid any future surprises. Once we have finished testing, and all is fine, I’ll mark this as resolved.

    Thanks again!

    Plugin Support Beauty of Code (woo-hc)

    (@beautyofcode)

    Hey @cathyron,

    That’s great to hear!

    If the issue happens to return after updating to WooCommerce 8.5.1, it’s possible that the “WP Optimize” plugin may be causing some kind of conflict with the latest version of WooCommerce core and the RnB Bookings plugin as I noticed the below console errors on your site prior to rolling back to a previous version of WooCommerce core:

    To test, you can temporarily deactivate the “WP Optimize” plugin while using the latest version of WooCommerce core and see if the booking calendar starts functioning as expected ??

    This is where I could not get support (from the RnB plugin developers). Logged a ticket and then it said we were no longer eligible for support:?https://redqsupport.ticksy.com/?poor show, but anyway this forum rocks.

    On the other hand, feel free to check out the WooCommerce Bookings extensions which is a premium extension fully supported by the WooCommerce team.

    Woo.com offers a 30-day refund policy which you can take advantage of, allowing you to test the extension, and make sure that it suits your needs.

    Should you have any pre-sales-related questions, kindly contact us directly at Woo.com → My Account → Support. You will need to create an account if you do not have one already.

    Hope this helps!

    Thread Starter cathyron

    (@cathyron)

    Hi Roxy @beautyofcode you have all been so unbelievably helpful and kind. Thank you so much! I have made a note to test the WP Optimize Plugin when I update to the latest version of Woocommerce. I will also have a look at the Woocommerce Bookings extension, as we do want something with a better looking front-end appearance & calendar than what we currently have.

    Hi @beautyofcode – I am havin a similar issue with the RNB Calendar suddenly not working/showing in the backend of the website, so my client is unable to see an overview of bookings.

    I have popped my websites Status Report below:

    ` WordPress Environment

WordPress address (URL): https://lianasoutfithire.com.au<br>Site address (URL): https://lianasoutfithire.com.au<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: en_AU<br>External object cache: – Server Environment

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attachment: 401<br>br_product_filter: 1<br>custom_css: 1<br>elementor_font: 2<br>elementor_library: 20<br>inventory: 220<br>jet-smart-filters: 4<br>nav_menu_item: 13<br>page: 14<br>post: 4<br>product: 111<br>revision: 142<br>shop_coupon: 6<br>shop_order: 4710<br>shop_order_refund: 1<br>wmpc-trash: 433<br>wp_global_styles: 1<br>wpcode: 7<br>yith_wcan_preset: 1 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (30)

Afterpay Gateway for WooCommerce: by Afterpay – 3.7.3<br>Duplicate Page: by mndpsingh287 – 4.5.3<br>Easy Appointments Connect: by Nikola Loncar – 1.1.0<br>Easy Appointments: by Nikola Loncar – 3.11.14<br>Elementor Pro: by Elementor.com – 3.18.3<br>Elementor: by Elementor.com – 3.18.3<br>ElementsKit Lite: by Wpmet – 3.0.4<br>EWWW Image Optimizer: by Exactly WWW – 7.2.3<br>Site Kit by Google: by Google – 1.118.0<br>WPCode Lite: by WPCode – 2.1.7<br>Smash Balloon Instagram Feed: by Smash Balloon – 6.2.7<br>JetElements For Elementor: by Crocoblock – 2.6.15<br>JetEngine: by Crocoblock – 3.3.4<br>JetWooBuilder For Elementor: by Crocoblock – 2.1.8<br>JetProductGallery: by Crocoblock – 2.1.14<br>Jetpack: by Automattic – 13.0<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.0.0.1<br>LoginPress: by LoginPress – 3.0.5<br>Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6<br>Category Order and Taxonomy Terms Order: by Nsp-Code – 1.8<br>WooCommerce Stripe Gateway: by WooCommerce – 7.9.1<br>WooPayments: by Automattic – 7.0.0<br>WooCommerce PayPal Payments: by WooCommerce – 2.5.1<br>WooCommerce Booking & Rental System: by RedQ Team – 16.0.2<br>WooCommerce: by Automattic – 8.4.0 (update to version 8.5.1 is available)<br>WP Mail SMTP Pro: by WP Mail SMTP – 3.8.2<br>WP Rollback: by WP Rollback – 2.0.5<br>Sequential Order Numbers for WooCommerce: by WebToffee – 1.5.8<br>YITH WooCommerce Ajax Product Filter Premium: by YITH – 4.20.0<br>YITH WooCommerce Brands Add-On: by YITH – 2.20.0 Inactive Plugins (3)

Facebook for WooCommerce: by Facebook – 3.1.9<br>XML Sitemap Generator for Google: by Auctollo – 4.1.18<br>Yoast SEO: by Team Yoast – 21.9 Dropin Plugins (3)

advanced-cache.php: advanced-cache.php<br>maintenance.php: maintenance.php<br>object-cache.php: Performance Lab Server Timing Object Cache Drop-In Must Use Plugins (1)

installatron_hide_status_test.php: by – Settings

API Enabled: –<br>Force SSL: –<br>Currency: AUD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>redq_rental (redq_rental)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: ?<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: ? WC Pages

Shop base: #109 - /outfit-collection/<br>Cart: #80 - /cart/<br>Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.<br>My account: #95 - /my-account/<br>Terms and conditions: #113 - /terms-and-conditions/ Theme

Name: Astra<br>Version: 4.6.4<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build<br>personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 7.0.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 226158500<br>Account ID: acct_1OKCpZFq9KOMz8jH<br>Payment Gateway: Disabled<br>Test Mode: Enabled<br>Enabled APMs: card<br>WooPay: Disabled<br>WooPay Incompatible Extensions: No<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Disabled<br>Public Key Encryption: Disabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: AU<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: ?<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-01-25 05:04:49 +08:00<br>Options: ?<br>Notes: 202<br>Onboarding: completed Action Scheduler

Complete: 350<br>Oldest: 2023-12-25 18:07:33 +0000<br>Newest: 2024-01-25 01:59:22 +0000

Failed: 63<br>Oldest: 2023-02-15 02:54:54 +0000<br>Newest: 2023-12-04 06:34:21 +0000

Pending: 4<br>Oldest: 2024-01-25 02:59:03 +0000<br>Newest: 2024-01-29 06:00:13 +0000 Status report information

Generated at: 2024-01-25 10:36:45 +08:00<br>`

    any help would be greatly appreciated!


    warmest Regards,

    Hayley

    • This reply was modified 10 months, 1 week ago by sosdesigns.
    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello sosdesigns

    Thank you for contacting WooCommerce support.

    Please note that all websites are set up differently, therefore as per our Support Policy, I will suggest you create a New Topic so we can help you with your issue separately.

    Looking forward to your new topic. ??

    Best regards.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Latest Woocommerce Update seems to have broken RnB Bookings & Yoco’ is closed to new replies.