Layers no longer appear

Hi,

If the settings aren’t saving properly then it’s often a case of needing to increase a setting on the server. Specifically, if you can increase max_input_vars to a higher value like 4000.

You can verify this is the issue if you look under Advanced Settings and see that Print JS and Print CSS are unchecked. If you check them, save, then refresh, and they are again unchecked it confirms the setting needs to be updated.

If the above isn’t the case, let me know and I’ll suggest some more things to look for.

Thank you so much for your prompt reply.
JS and CSS need to be enabled, (or it doesn’t scale to full width.) So I unchecked them, and they remained unchecked now. So I suppose it’s not a server setting.

FYI, These are working and displaying fine —-> https://bristolclub.com/
….on the same server, with same plugins, same kind of content, etc. …
I have not, however, tried to make any changes to this other slider.

Next step to eliminate?

Did a quota check – plenty of space LOL

Posting progress for info purposes…

I went to the comparable site (bristol) and started a new slider. Created a new layer from scratch and saved it. (I noticed that the code was in place when I hit the “edit source” button). I hit preview, and the text layer did *not* appear.

I then backed out completely and went back in. Sure enough…The code had disappeared…nothing in source box. So it’s just not saving.

I hope this helps resolve it. Otherwise I’ll have to restore the “green” website from a backup to get text layers appearing again. I don’t mind the redo at all… if we could just get it to ‘stick’. Here’s the layer code from my new test on bristol , fyi:

<div class="layer" data-width="805" data-height="110" style="width: 805px; height: 110px; top: 80px; left: 245px; position: absolute; right: auto; bottom: auto;" data-top="80" data-left="245"><div class="animation_in animated fadeIn" data-animation="fadeIn" data-animation-delay="2" style="animation-delay: 2000ms; -moz-animation-delay: 2000ms; -webkit-animation-delay: 2000ms;"><div class="animation_out animated disabled" data-animation="disabled" data-animation-delay="0" style="animation-delay: 2000ms; -moz-animation-delay: 2000ms; -webkit-animation-delay: 2000ms;"><div class="ms_content_wrap" style="height: 100%; background: rgba(41, 7, 29, 0.7);"><div class="content" id="layer_content_431224162" data-padding="25" style="color: white; padding: 25px; position: relative;"><p style="text-align: center;"><span style="font-size:2.625em;"><span style="font-family:tahoma,geneva,sans-serif;">Downer's Grove is the Best Place to Live!</span></span></p></div></div></div></div></div>

Hi,

Can you check for any errors in the browser console?

https://updraftplus.com/faqs/how-do-i-open-my-browsers-developer-tools/

It’s best to open the developer tools, reload the page, then attempt to add layers. If there’s an error it will most likely show after you press the save button. Can you send a screenshot of the error if any?

Yep – I had done that – there are no errors. 4 warnings as follows, 6 messages
No problems I can see – but maybe you can.

I could take a screen shot and make a link for it, but there’s nothing to see but this:

4 warnings:

A cookie associated with a cross-site resource at https://thepointeapts.com/ was set without theSameSiteattribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set withSameSite=NoneandSecure. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032

A cookie associated with a cross-site resource at https://thepointeapts.com/ was set without theSameSiteattribute. A future release of Chrome will only deliver cookies with cross-site requests if they are set withSameSite=NoneandSecure. You can review cookies in developer tools under Application>Storage>Cookies and see more details at https://www.chromestatus.com/feature/5088147346030592 and https://www.chromestatus.com/feature/5633521622188032

DevTools failed to parse SourceMap: https://greenatchevychase.com/wp-content/plugins/chch-popup-pro/assets/public/js/validate.min.map

DevTools failed to parse SourceMap: https://greenatchevychase.com/wp-content/plugins/chch-popup-pro/assets/public/js/underscore-min.map

6 messsages – Had the same as the 4 warnings above, plus this:

Note: MonsterInsights does not track you as a logged-in site administrator to prevent site owners from accidentally skewing their own Google Analytics data.
If you are testing Google Analytics code, please do so either logged out or in the private browsing/incognito mode of your web browser.
jquery-migrate.min.js?ver=1.4.1:2 JQMIGRATE: Migrate is installed, version 1.4.1

• This reply was modified 4 years, 8 months ago by webworks. Reason: just fixing the code tick marks

Here’s a screen shot – Apparently you can’t copy/paste the dev console content into a code textarea box.

screen shot of dev console

Hi,

Typically if something isn’t saving properly an error will show in the console. It could be that there is a conflict with another plugin that happens to be suppressing errors. Are you able to disable other plugins to confirm there isnt a conflict?

Also, “layers” is currently a pro feature. Can you contact us on our off-site support place so we can help debug that plugin specifically? WordPress requires we handle commercial plugin support off-site.

https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products