Layout Broken and Bad Letterbox Format?

Hello,
Please enable this ( Allow Template Filters and Remove Action ) options from the plugin settings page.

Thank You.

I have but it didn’t help.

Have emailed, thanks.

@swan1305 Please delete that access. @nikhilgadhiya may get banned from this site if they repeat that ask again.

@nikhilgadhiya Read this. Again.

https://www.ads-software.com/support/topic/thumbnail-preview-and-function-conflict-with-porto-theme/?view=all#post-14375206

I’ll repeat that again and I will email the plugins team about this. You may lose access to the forums if you continue this behavior. I have flagged your account for moderation as a result of your behavior.

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

I have not given him access to the back end of the site so there is nothing to delete. I am still waiting for a solution.

Why has this been marked as resolved? I didn’t receive any help to get the layout right – in fact my own theme writers had to sort it for me. I’m still waiting for a reply about the letterbox format – the video needs to be full screen?

Hello @swan1305,
We have directly emailed you but you have n’t replied.
Please activate our plugin and share your site url so I’ll check it out.

I have replied to every email and if you look you will see the plugin is active.

Hello @swan1305,
I’ve checked in your site our plugin is working fine now and is working same as our demo site https://demo.technosoftwebs.com/.

Please add following inyour site.

iframe#nickx_yt_video_0 {
    position: unset;
    max-height: 450px !important;
}

Thank You.

That’s because my theme editors fixed the errors for me as I mentioned.

Thanks for the code but it doesn’t change the video size at all.

• This reply was modified 2 years, 5 months ago by Swan1305.
• This reply was modified 2 years, 5 months ago by Swan1305.

Hello,
Please add following CSS in your site.

iframe.product_video_iframe {
    position: unset !important;
    max-height: 430px !important;
}
@media only screen and (max-width: 1168px) {
    iframe.product_video_iframe {
        max-height: 345px !important;
    }
}
@media only screen and (max-width: 960px) {
    iframe.product_video_iframe {
        max-height: 265px !important;
    }
}
@media only screen and (max-width: 767px) {
    iframe.product_video_iframe {
        max-height: 360px !important;
    }
}
@media only screen and (max-width: 478px) {
    iframe.product_video_iframe {
        max-height: 330px !important;
    }
}

Thank You.

Thank you but that code does nothing.

Hello @swan1305,
Please clear your browser cache after adding provided CSS.

Thank You.

Yes I have done that but the video still shows the black borders.

Hello @swan1305,
The Black border show on top and bottom because the video aspect ratio is not same as other gallery images.

Thank You.