Lazy Loading and slideshows

Hi @bjf2000,

Do the slides display correctly when just Lazy Images is disabled but Master Slider Pro is still active? If so, that would point to a possible plugin conflict.

In which case, can you post your site here so I can take a look?

If you would prefer that information to remain private, you can also contact us via this contact form:

https://jetpack.com/contact-support/?rel=support

Thanks!

Yes, that’s what I meant (I could have been clearer). Lazy Loading is disabled now, since otherwise, no slides.

Note that if you have an ad blocker, the site should be excluded, since it can interfere.

r e e p g r e e n . c a

Hey there,

Thanks so much for passing the feedback! That sounds like a plugin/module clash that can be fixed. Before reporting this to our devs, I’d like to be 100% sure that there’s nothing else conflicting.

In fact, I can see also a connection error in our system when testing your site. There’s a few things I’d like to try.?

First, can you disconnect Jetpack, then temporarily deactivate your other plugins, and try to connect again??
You can disconnect by clicking on the Jetpack link in your site’s Dashboard, then scroll down to find the Connections area. Click the “Manage site connection” link where your site is listed. Then, click the red Disconnect button.

Then once the other plugins are disabled, reconnect clicking the blue button that says “Connect Jetpack”.?

Also, I see you’re using Cloudflare currently. Can you please make sure that you’ve followed the following guides, which outline proper set up for Jetpack and Cloudflare??

https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/
https://support.cloudflare.com/hc/en-us/articles/218377098-WordPress-JetPack-and-Cloudflare

Let me know how that goes, so to establish a fully working Jetpack connection. Once all is up and running okay, I can run tests to confirm the Lazy Images conflict with Master Slider Pro.

thanks for sorting this out with me!

It would be a while before I could run through all those things on a live site. I thought of something easier that would cut to the chase though: why not just install Master Slider on a site of your own? That way you’d be accounting for all the variables and would have a definitive answer. If you can’t reproduce the problem, then I can start eliminating things.

Hey there,

If you can’t reproduce the problem, then I can start eliminating things.

That’s exactly what’s happening on my end. Upon running some test, I can’t reproduce the problem you mentioned!

It’d be awesome if you could first sort out the Jetpack connection per my previous message, and then we could tackle the problem from your end ??

Hope that works out for you!

That connection thing is strange, because clearly it is connected, at least from the vantage-point of wp-admin. All looks perfect from there, and it’s backing up, there’s a long history of site stats, etc. And when I run the “/xmlrpc.php” test (try it yourself by appending it to my URL) mentioned on your troubleshooting page, that returns correctly too. That’s supposed to indicate XML-RPC is fine.

But your Debug page, which is probably what you’re referring to, comes back and says “We were unable to make an XML-RPC request to your website.”

It is true that when on WordPress.com (as opposed to wp-admin), there is indication of a communication error on the upper-left, but given that JetPack is doing its thing, and the extra stats even display on WordPress.com(!), it’s a little hard to believe.

If I disconnect the already-connected site, what is involved once I go to reconnect (not where to go to do it, but what I have to do after)? I want that to happen as quickly as possible, and I’d hope that things aren’t wiped (backups, stats, etc) just to fix something that may not be broken.

The connection issue I’m seeing from here is most likely related with the CloudFlare settings you’ve got in place.

Have you checked the links I sent you in my previous reply?
https://jetpack.com/support/getting-started-with-jetpack/configure-jetpack-cloudflare/
https://support.cloudflare.com/hc/en-us/articles/218377098-WordPress-JetPack-and-Cloudflare

They should help you figure out whether your CloudFlare is well set up and connected with Jetpack in a way they can both talk to each other ??

If I disconnect the already-connected site, what is involved once I go to reconnect (not where to go to do it, but what I have to do after)? I want that to happen as quickly as possible, and I’d hope that things

By disconnecting and reconnecting Jetpack you won’t lose any data at all, as they’re all stored in our servers. If you also want to get Jetpack a fresh start and delete/reinstall the plugin you’ll be safe ??

Let me know how it goes. Thanks!

(Was your site being run through Cloudflare when you did the Lazy Load test with Master Slider?)

Yes, I did have the rule all along. The plugin doesn’t apply, since we use Strict. And it does say “Cloudflare and Jetpack for WordPress should require no additional configuration to operate together.”

I’ll try the disconnect/reconnect thing, if for nothing else to get WordPress.com fully onboard, despite, as I mentioned, features that require the connection (like extra stats) already working.

I can’t imagine what any of this has to do with Lazy Loading images, but we’ll see.

It’s “connected” now but I see no change as far as the original issue. I didn’t have an opportunity to disable all plugins on a live site, so that remains a long-shot possibility. The other possibility is CloudFlare, but I do have its Rocket Loader disabled per your release notes, though maybe there’s another incompatibility with one of CloudFlare’s many other features. I think this is the most likely possibility at this point, unless you say that your earlier test was using CloudFlare.

• This reply was modified 6 years, 5 months ago by bjf2000.

Thanks for keep troubleshooting the issue on your end.

At this point, I’d like to run some more tests with you on your site to try to figure out what’s happening. Could you contact us via this contact form and mention this thread? That’d allow us to dig into that by accessing also some sensitive data.

Thanks!

Done.

Thank you. We will follow back up by email as soon as we can.