Learnpress course lock himself

  • shadrow

    (@shadrow)


    5 years ago

    Hello,

    I have a problem with learnpress: when a user who has purchased the course try to access it after a week or two the course is locked like the user didn’t buy it and I need to subscribe the user again so he can access it.

    Here is a picture of the general setting of the course

    View post on imgur.com

    Thanks in advance

Viewing 4 replies - 1 through 4 (of 4 total)
  • hadam

    (@hadam3003)

    Hi shadrow,

    Did that user get any message when access the course?

    Thread Starter shadrow

    (@shadrow)

    Hello,

    No it’s literally like they didn’t buy the course.

    hadam

    (@hadam3003)

    Hi shadrow,

    I haven’t met this case before that, it may be due to the cache of the site, please try clear the cache on both your site and on your customer browser and check it again.

    Thread Starter shadrow

    (@shadrow)

    Hello,

    For the moment no new message from the users but if it append again i’ll contact you.

Viewing 4 replies - 1 through 4 (of 4 total)
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