• Hello,

    Till yesterday everything was working perfectly, but from today (even before the update of the plugin) I couldn’t click on anything on my dashboard. I’d click on it and nothing would work (pages wouldn’t open). To get to open pages or select options had to open another web browser tab. To use my dashboard I had to deactivate the plugin. Some help would be appreciated so I could activate the plugin and use it again, otherwise I will be forced to uninstall it (because if I activate it my dashboard wouldn’t be functional). Any detailed information will be promptly given if requested. Thank you very much for your help.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Bill Minozzi

    (@sminozzi)

    Hi,

    You are welcome. Thanks for use our plugin.

    I just run a test in my site and it is working fine here.

    Check if you are running the version 3.06. If not, make upgrade.
    Try to empty your browser cache.

    Activate the plugin and take a look at PHP and Javascript errors page.

    Check the WP memory limit.
    WP Tools => Settings => Memory Usage

    If doesn’t work, check for plugin conflicts:
    https://siterightaway.net/test-for-conflicts/

    Please, let me know if this can help you.

    Cheers,
    Bill

    Thread Starter Author in WordPress

    (@di4n435)

    Refreshing the page for about half second I see what should be a pop up, but it is so fast that I cannot click on it…There is no way I can see this pop up unless refreshing the page and as I said, it appears so fast I am not able to click on it. I think the problem might depend on that.

    Plugin Author Bill Minozzi

    (@sminozzi)

    Looks like your server is unable to open one window.
    Please, read the suggestions above.

    Thread Starter Author in WordPress

    (@di4n435)

    I emptied my browser’s cache and tested everything and there is no conflict among plugins. The plugin is enable again, but every time I click on anything and the pages refresh or open another option inside my dashboard area, the pop-up appears for less than a second (it is so fast I can’t click on it to “dismiss” it. So for the plugin is working (as everything else), but having this pop-up appearing for nano-seconds can be irritating.

    Plugin Author Bill Minozzi

    (@sminozzi)

    Hi,
    Looks like your server is unable to open the window.

    How many is your WordPress Memory Limit?
    Look here for details:
    https://wpmemory.com/fix-low-memory-limit/

    Check also your console for javascript errors:

    Check your javascript console for javascript errors in your site. Javascript errors can kill WordPress plugins and themes.
    Javascript console for Chrome

    Open Google Chrome and go to your site.
    Press: Ctrl + Shift + J.
    Error Console window will show you the errors in red color.

    Please, let me know if that can help you.
    Cheers,
    Bill

    Plugin Author Bill Minozzi

    (@sminozzi)

    Hi,
    I uploaded the Version 3.09 to try to find a solution for the problem. At this moment, that happens only on your server.
    Now, you can press the ESC Key to close that Window.
    If doesn’t work, before press ESC key, try to click on your page (any place).
    But remains the question: why your server is unable to show up that window? If is low memory, conflict with other plugin, javascript error or similar issue, maybe this will cause other issues in other places in future. Keep an eye on.
    Cheers,
    Bill

    Thread Starter Author in WordPress

    (@di4n435)

    I opened the dashboard with a different browser (Firefox) than I usually use and could see and dismiss the pop-up. Hope this solved the problem. Thank you so much for your help. I’ll let you know if I still have the problem with my usual browser (Safari). Have a nice weekend.

    Plugin Author Bill Minozzi

    (@sminozzi)

    Thanks.
    Great. I’m happy.
    Use always the browser last version. If you have problem with Safari, try to press ESCAPE.
    Have a nice week end you too.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Left Clicks on dashboard not working anymore’ is closed to new replies.