Level ranks – skipping levels

  • Resolved supportalgos

    (@supportalgos)


    2 years, 1 month ago

    Hi,

    On our site we have a “Levels” rank type. We have run into an issue where users can’t seem to skip levels if they earn enough points that would make them level up more than once in one go.

    For example, a user is on Level 1 with 0XP. Level 2 is unlocked when they reach a balance greater or equal to 20XP. Level 3 is unlocked when they reach a balance greater or equal to 50XP. Level 3 is unlocked when they reach a balance greater or equal to 100XP.

    If a user achieves something which gives them 80XP, they should unlock both Level 2 and Level 3 and their current level should be Level 3 as they now have a total of 80XP. However what happens instead is that the user will now have a total of 80XP but is only on Level 2. To get to Level 3 they need to do something to get at least 1 XP which will then move them to Level 3.

    Is this a bug or is something configured incorrectly on my end? Thank you very much in advance

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  • Plugin Author Dioni Sánchez

    (@dioni00)

    Hi @supportalgos

    In the configuration of your ranges, if you have used the Reach a points Balance event, Gamipress will take into account the total amount of that type of point that the user has. If to get level 3, the balance has to be greater than or equal to 50 points, with only 50 points he would achieve Level 2 and Level 3.

    If you are using the Earn an amount of points. Getting 50 points would not give you Level 2 and Level 3, you would only unlock Level 2 since of those 50 points it would take 20 to unlock it, then you would need 50 to unlock the next level.

    Please, do not hesitate to contact us for additional information to [email protected]

    Hope it helps!

Viewing 1 replies (of 1 total)
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