Licencia Free no funciona

  • Resolved luquitas

    (@scipadilla)


    1 year, 2 months ago

    Me arroja un error al instalar la licencia free: Se ha producido un error al instalar tu clave de licencia.

    Por favor, inténtalo de nuevo. Si el problema persiste, contacta con el equipo de ayuda de Wordfence

    He pedido otra clave y no ha funcionado. He querido desinstalar borrando toda la información y no me es posible.

    Como puedo resolverlo?. Muchas gracias.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support wfmark

    (@wfmark)

    Hi?@scipadilla, Thank you for reaching out.

    Could you please try to deactivate and reactivate Wordfence from the plugins area of your site? This solves the issue for some customers.

    We have seen possible issues installing keys automatically more than 24 hours after generation. Additionally, if you are in a different browser than the one used when requesting your Free Wordfence license, you will be unable to automatically install it. In those cases, you will need to manually copy and paste the key from the email to complete the activation of  Wordfence Security.

    Aside from verifying that you did not copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check.

    In some cases, disabling caching plugins resolves the issue.

    Let me know how it goes.

    Thanks,

Viewing 1 replies (of 1 total)
  • The topic ‘Licencia Free no funciona’ is closed to new replies.