License Deactivated

  • Resolved tbev

    (@tbev)


    3 years, 11 months ago

    My lifetime/unlimited Soliloquy license purchased in 2015 recently stopped working on several sites.
    Logging into my Soliloquy account there is no longer any record of my purchases.
    What’s going on!
    Have emailed Soliloquy support multiple times with my license key for an explanation and resolution but have received no response.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi, @tbev!

    Thanks for writing in!

    I’m so sorry you’ve not been replied to. For some reason, your messages were being filtered into our spam inbox. I’ve marked them accordingly, and any tickets you send in the future should find us.

    The reason your account is blank is that it somehow became separated from your subscription; I’ve reconnected them now.

    Could you check to see that it’s working? On my end, your license is displaying as active.

    Hi @tbev

    Andrew will get you taken care of. I apologize for the trouble!

    • This reply was modified 3 years, 11 months ago by bmilligan15. Reason: duplicate response
Viewing 2 replies - 1 through 2 (of 2 total)
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