Lightbox is not working

Yep same problem – this is really bad. I use the gallery to sell images and not only is my new gallery (time critical) not displaying lightbox properly but neither are any old galleries. There is no prices listed, no way to purchase, and you cannot scroll to the next image.

Hi @stilweb

Looks like your case may be different since the theme itself throws a couple of JS errors. To note here that in WP 5.5 they have bumped the jQuery version which caused conflicts with other products as well so you will have to temporarily switch to a theme from the Twenty series to see if this solves the problem.

If it solves the problem – you will have to reach the theme provider support to ask them for help getting the theme ready for WP 5.5.

@starsphinx – The ecommerce feature isn’t a part of NextGen Gallery ( free ).
Please submit a support ticket directly https://www.imagely.com/support/ and we will be happy to have a look to help you.

@mihaiimagely The e-commerce issue was/is part of the wider failure of lightbox functionality (I do not use fancybox have never used fancybox I used the pro lightbox – switching to the simple lightbox had no effect) which is reported in other threads and I have found a fix for the issue in rolling back to nextgen 3.3.6 as advised in a different thread.

As the fix update – above 3.3.11 I presume – is released I will update at a time quiet for my site and check the functionality of galleries so if necessary I can return to 3.3.6 to maintain the working while further reporting on the issue.

Hi @starsphinx,

Can you please reach the support team directly so they could have a look for a solution in your case? If you happen to use Photocrati Pro – there is an update ( 5.0.7 ) that should fix another major jQuery problem ( that popped up since jQuery update in WP 5.5 )

Hi, I can run all the updates this afternoon and check what if any problems there still are and let support know. I will have another time-critical gallery tomorrow – I am a sports photographer and have to get game photos up fast, there is a game tonight I will be publishing tomorrow – so if there are still issues I will have to role back to current settings until at least late Thursday.

@mihaiimagely

I have run into an issue reaching the support team directly.

I cannot log into Imagely as I do not have an Imagely account I have a Photocrati account. I do have access to Imagely Freshdesk and can sign in there but I can only see old tickets there is no way for me to open a new ticket.

In my Photocrati account, it is telling me that 5.0.7 is a legacy update and recommending me to update to Photocrati 10. Which do you wish me to do?

Hello @starsphinx,

We are happy to help!
The forum rules do not allow us to address other product’s questions here directly.
If you login into your Photocrati’s account, in the top right corner there is an option “Contact us”, you can use that link to create a new ticket.

The support team will provide you more information once the ticket is created.

Because it has been a month or more since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

Thanks!