Lightbox Not Loading

  • Resolved rdelacour

    (@rdelacour)


    5 years, 8 months ago

    Hello,
    Our photogallery lightbox is not loading. Stuck on loading graphic. When we try to set Photo Gallery options to “Do Nothing” on Image Click Action, the images when clicked still trigger the lightbox and do not open up the image in lightbox.

    We have the most recent version of Photo Gallery on our development site.

    Javascript errors: 

    Uncaught SyntaxError: Unexpected token 	 in JSON at position 4058
    at JSON.parse (<anonymous>)
    at eval (eval at <anonymous> (jquery.js?ver=1.12.4:2), <anonymous>:1:29)
    at eval (<anonymous>)
    at jquery.js?ver=1.12.4:2
    at Function.globalEval (jquery.js?ver=1.12.4:2)
    at Ha (jquery.js?ver=1.12.4:3)
    at a.fn.init.append (jquery.js?ver=1.12.4:3)
    at a.fn.init.n.fn.(/a-gallery/anonymous function) [as appendTo] (....../wp-includes/js/jquery/jquery.js?ver=1.12.4:3:24510)
    at Object.success (bwg_gallery_box.js?ver=1.5.20:746)
    at i (jquery.js?ver=1.12.4:2)
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    We apologize for the inconvenience you have faced. With a bit detailed information, we can help you resolve this problem. Could I please ask you to send the link to the page where this issue can be seen?

    Thanks! Have a wonderful day!

    Ross

    (@rmdglasgow)

    I’m also getting a similar error:

    VM226:1 Uncaught SyntaxError: Unexpected token 	 in JSON at position 1245
    at JSON.parse (<anonymous>)
    at eval (eval at <anonymous> (jquery.js?ver=1.12.4:2), <anonymous>:1:29)
    at eval (<anonymous>)
    at jquery.js?ver=1.12.4:2
    at Function.globalEval (jquery.js?ver=1.12.4:2)
    at Ha (jquery.js?ver=1.12.4:3)
    at a.fn.init.append (jquery.js?ver=1.12.4:3)
    at a.fn.init.n.fn.(/arts-for-all/tam-oshanter-the-paintings/anonymous function) [as appendTo] (https://oran-mor.co.uk/wp-includes/js/jquery/jquery.js?ver=1.12.4:3:24510)
    at Object.success (scripts.min.js?ver=1.5.20:1)
    at i (jquery.js?ver=1.12.4:2)

    Can be seen here: https://oran-mor.co.uk/arts-for-all/tam-oshanter-the-paintings/

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,
    Thank you for confirming that. We’re sorry for the trouble.

    This problem might be a conflict with another plugin on your website.

    Please try to deactivate the rest of your plugins and check whether the problem persists.

    Also, if possible, please temporarily switch the theme of your website and see if the issue occurs.

    You can re-activate the plugins and change the theme back again after troubleshooting.

    Please inform us of the results.

    Cheers!

Viewing 3 replies - 1 through 3 (of 3 total)
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