Lightbox not working

Hello @madeleineroseelliott

Thanks you for reaching us !

Did you solve your problem? Because my lightbox works properly.
https://drive.google.com/file/d/1IYlh7aHX3wTedqF6LvDJpinhaua00rCd/view

Please let me know if you have more questions !

Have a nice day ! ??

Warmly,
Marian

Hi Mariam,

I didn’t solve the problem yet, this actually isn’t the gallery I’m referring too. I did mention in my original question that the Modula gallery is right at the bottom of the page, not the one down the middle. Sorry, I know its confusing!

I’m looking to switch from that other gallery plugin, which is why it is still there.

In case you might think it is the other gallery plugin interfering with the Modula one, this isn’t the case as it still doesn’t work with the other gallery plugin deactivated.

For more information, I’ve found that the lightbox actually works on safari but not on chrome? These are the only browsers I have installed so I haven’t been able to check on others.

Hello @madeleineroseelliott

Did you accidentally add some Custom URL’s on each image to the gallery with the problem?
https://gyazo.com/167d924e06a56d6f380df895a2a168b6

Please let me know what you find !

All the best,
Marian

Hi Marian,

Not intentionally, if I did! Where would that have happened?

These are my settings for each image and lightbox:

https://drive.google.com/file/d/1Ms1mNck2h5mJ9u-U3Cyp5uLf5TiRF9E4/view?usp=sharing

https://drive.google.com/file/d/1j91A7KAo_xHmcsKud-FRdyU3KYUut24A/view?usp=sharing

Kind regards,
Maddie

Hi Maddie,

Just checked the gallery on Firefox and Chrome and the lightbox opens normally, screenshot: https://gyazo.com/a2896a361acefa0ca880863f224596e2
What browser are you using?

Warmly,
Mihaela

Sorry for the delayed reply!

I am using Chrome and it doesn’t work for me.
It seems to on my chrome mobile though.
I checked on my safari and it seems to work fine for me there. Any ideas?

Hello @madeleineroseelliott

Can you clear the cache on the page you sent me?
If you don’t have a plugin for this, I recommend https://www.ads-software.com/plugins/wp-fastest-cache/

Please let me know if it’s change something !

All the best,
Marian

Hi Marian,

I’ve just cleared it, nothing seems to have changed for me!

Hello again @madeleineroseelliott

Do you use a builder like “Elementor” or “Avada”? Because everything seems to be pretty weird with this area, the one above works.
https://gyazo.com/d157f46c12a7221a339d6e358eda8a9a
Or what is the method by which you put that gallery on the page?
Have you tried to insert the same shortcode of the gallery with problems to put it on a normal test page to see if the gallery works there?

Warmly,
Marian

I use themeco Pro and build everything there

I just created a new page and inserted the gallery here: https://www.motorhomeholidaycompany.com/gallery-test/

Does that one work for you? It still doesn’t work for me.

Kind regards,
Maddie

Hello @madeleineroseelliott

Yes, for me it works correctly, on this page you didn’t use your page builder at all?
https://drive.google.com/file/d/1-nCU4_3HrFalqx9HFy94kZj3t-3HglwP/view
I would like to ask you which browser you use because it doesn’t work for you?
If it works on this page it means that there is a conflict between our plugin and your page builder.

Warmly,
Marian

Hi Marian,

I did use my page builder actually. I first tried it just with the wordpress page builder but it didn’t work for me, so I tried through my theme as well.

I did say before that I use chrome mostly and this is where the issue is. It seems to work on my safari though.

I can’t figure this out at all! So strange.

Kind regards,
Maddie

Hello @madeleineroseelliott ,

Just checked, also, the test page you created with Modula Gallery and everything seems fine, lightbox is opening and everything works. Tested with Firefox and Chrome, but all good. Could you be kind and tell me what version of Google Chrome you have installed? 3 of my colleagues, me also as said above, with different OSs tested this and everything works. Think it may be local, something wrong with your browser. Could you uninstall and install again Google Chrome and let us know if that fixed your problem?

Best Regards!
Razvan

Hello again @madeleineroseelliott

I am so sorry for the delay, we just noticed you are actually using Modula Pro, and as much as I would love to help you asap we are not allowed to offer premium support on this forum, https://www.ads-software.com/support/guidelines/#do-not-post-about-commercial-products
Please send us an email using this form here or to the email address mentioned on the same page.
We will help you fix the problem, don’t worry.

Have a nice day ! ??

All the best,
Marian