Like Buttons and Replying to Comments Problem

  • Resolved Bradley310

    (@bradley310)


    8 years, 5 months ago

    I have two problems…

    First is with my “Like” button. Sometimes it works and sometimes it doesn’t. I can always see it fine even when my readers can not. What they get is the message that it’s coming up (I can’t remember the exact message) The button never shows up for them.

    The second one is on comments. If a comment is left on my blog and, either I or another reader, replies to the comment, the people are not getting a notification in their Reader about the reply. The only way to know is to go back and check.

    Help!

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you post your site URL here, so I can have a look and run some tests?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/

    Thread Starter Bradley310

    (@bradley310)

    The Like button problem has been resolved, but I’m still having trouble with people not getting notifications of replies to their comments.

    My URL is insightsbipolarbear.com

    Thank you

    • This reply was modified 8 years, 5 months ago by Bradley310.
    Plugin Contributor Ryan C.

    (@ryancowles)

    Thanks for the link! It looks like there is an issue with Jetpack’s connection on your site. That could explain the trouble you’ve been having with the email subscriptions.

    Can you please try to disconnect and then reconnect Jetpack from WordPress.com? To do so, click on Jetpack from your site’s Dashboard and scroll all the way down where you’ll see a link that says “Disconnect from WordPress.com”. Click that to disconnect.

    To reconnect, click the green button that says “Connect to Get Started” and follow the prompts.

    Please let me know how that works for you, and we can go from there!

    Thread Starter Bradley310

    (@bradley310)

    Ryan,

    I disconnected and then reconnected and it’s still not working. I had two people comment for me and they never received a notification that I responded to them.

    Thread Starter Bradley310

    (@bradley310)

    I’ve been advised by two readers that they are not receiving any notifications about my posts. Apparently responses to comments are not my only problem.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Your site is now connected properly, but there are still issues with the synchronization of your site content (posts, comments) with WordPress.com. That would explain the issues you’re facing with comment notifications.

    Could you try using our beta plugin? You can find a download link and instructions here:
    https://jetpack.com/beta

    The beta plugin includes some fixes our developers have been working on for these kind of reported issues. As a result, using it should likely cause these problems to be resolved.

    Once you install and activate the beta plugin, go to Jetpack -> Jetpack Beta and choose “Tagged Beta Releases” and make sure the “Auto-Update Jetpack when new betas are available” is checked and click the “Save my choice” button.

    After you’ve installed it, and if the problem remains, could you let me know your site URL so I can take a closer look at your Jetpack settings, so I can check if I can help you from my end?

    Thanks!

    Thread Starter Bradley310

    (@bradley310)

    Hi Jeremy,

    I installed the Beta and my notifications are still not going out to the WordPress reader. Another blogger tells me that she doesn’t see any of my posts after September 13. Please let me know what are next step is.

    https://www.insightsbipolarbear.com

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    I’ve made a few changes on our end to shake that issue out – can you try again and let me know if these synchronization issues get solved with your next post?

    Please get back in touch if you still have this problem and I’ll be happy to take a closer look.

    Thread Starter Bradley310

    (@bradley310)

    Sorry to say it, Jeremy, but it’s still not going to the WordPress Reader. All this time it’s given email notifications and has gone to Facebook, but just will not go to the Reader.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Thanks for giving it a try. If emails and Publicize work, that’s progress already. I’ve made additional changes to your site’s Jetpack settings on our end. Let me know if your next post appears in your followers’ WordPress.com Reader!

    Thread Starter Bradley310

    (@bradley310)

    I don’t know what you did but it worked! I showed up in the Reader this morning. Thank you for your hard work. Case closed.

Viewing 11 replies - 1 through 11 (of 11 total)
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