Like Dislike count on posts does not update

  • caycompass

    (@caycompass)


    8 years ago

    Hello,
    Great plugin.
    We just noticed yesterday that clicking ‘like’ or ‘dislike’ doesn’t update the count on ‘random’ computers and browsers. The count definitely did not update when liked/disliked on iphones. This is for anonymous users, who we want to simply tell us whether or not the article was useful or not with thumbs up/down.
    We’re running latest WP with WP Supercache and Autoptimize, then through Cloudflare for CDN.
    Is there a particular thing that should be excluded from optimization/minifying?
    I tried adding the line below in “Exclude scripts from Autoptimize:”
    toucheventsdetect.js, like-or-dislike.js
    The above made no difference, meaning that clicking on the like button did nothing.
    There is no javascript optimization being done in Cloudflare, so it’s likely a php or javascript issue before it gets to Cloudflare.
    Click on any story here: https://www.caymancompass.com to find like/dislike under the article body.
    Anyone have clues where we should start looking to troubleshoot this? Is it a php or javascript issue?
    Thanks in advance for any help you can provide.

    • This topic was modified 8 years ago by caycompass.
Viewing 3 replies - 1 through 3 (of 3 total)

  • Anyone have clues where we should start looking to troubleshoot this? Is it a php or javascript issue?

    check the browser console for JS errors maybe? and try loading a page with ?ao_noptimize=1 appended to the URL (which disables autoptimize for that request) to see if the problem is linked to AO?

    frank

    Thread Starter caycompass

    (@caycompass)

    Hi Frank,
    Thank you for the prompt response.
    I believe that Autoptimize was not the issue, but rather either WP Supercache, or a glitch with WP/server.
    It appears to be working again. I did not change a thing after posting the above question. I only checked a few hours later, and works fine on an iphone this time.
    I’ll keep an eye on it.
    PS: Autoptimize works great (once we figured out which js to exclude from our huge install.) Thanks for making the plugin.

    Thread Starter caycompass

    (@caycompass)

    We’re still having some users complaining about the plugin intermittently not updating likes.
    We have some suspicions that it’s a caching issue.
    How do we ensure that voting clears the cache for that post?
    Can anyone provide some clues on how to troubleshoot/fix this?

    Thanks in advance for any help you can provide.

    • This reply was modified 7 years, 11 months ago by caycompass. Reason: new information added
Viewing 3 replies - 1 through 3 (of 3 total)
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