If you have the time / want to take a look yourself on my test site
may i send you an email with login details , using the same mail adr to you
as last time you helped me ?
@fimo66 Please do not make that offer, even on a test site. @antoineh Would get into serious trouble here had they accepted that offer.
If the author had asked for that access, even on a test or staging site (they did not ask, I’m just explaining) this would be my reply.
I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials. I have flagged your account temporarily. That just means that your post will need to be approved and @ notifications from you will not work.
https://www.ads-software.com/support/guidelines/#the-bad-stuff
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.
Followed by this.
There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
You get the idea.
Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
But they didn’t ask and please don’t offer. You don’t want to get them into trouble do you? ??