Certainly! Here’s a response you can consider:
Hi braunm,
Thank you for reaching out to us regarding the issue you’re experiencing with ShareThis on your website. It sounds like you’re unable to disable ShareThis and it might be affecting the functionality of adding product sets to the cart.
To address this issue, here are a few steps you can take:
- Locate ShareThis Code: The ShareThis code is typically added to your website’s template files or via a plugin. To disable it, you’ll need to locate where it’s integrated into your site’s codebase. This is often found in header.php or footer.php files if manually added, or in the settings of a plugin if using one.
- Disabling ShareThis: Once you’ve located the ShareThis code, you can either comment it out or remove it entirely from your website’s codebase. Be sure to save a backup of your files before making any changes.
- Testing: After removing or disabling ShareThis, test your website to ensure that the issue with adding product sets to the cart is resolved. Try adding different sets to the cart to verify functionality.
- Further Assistance: If you continue to experience issues or need further assistance, feel free to contact us again. Provide any error messages or specific details related to the problem so we can assist you more effectively.
We’re here to help and look forward to resolving this issue promptly for you.
Best regards,
ShareThis Support Team