Linear Filter still not working in latest version (1.30)

  • Resolved robhills1985

    (@robhills1985)


    1 year, 9 months ago

    Hi,

    As requested, opening a new thread as the issue of linear filters not displaying correctly still persists after updating to version 1.30.0. I have them on nearly every page of all my stories. Please advise.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Luckyna San

    (@luckynasan)

    @robhills1985 Thank you for opening a new topic. Does the issue still occur when you disable all plugins except Web Stories? If you’d like to share your Site Health information I can check for any obvious conflicts. You can share privately if you prefer.

    Thread Starter robhills1985

    (@robhills1985)

    Thank you @luckynasan. Issue still occurs after disabling all plugins except Web Stories. Site Health info shared via the Google Form. Thank you.

    Plugin Author Pascal Birchler

    (@swissspidy)

    Thank you, that already helps us a great deal!

    I can see that it’s the same issue that we thought we had resolved, which is quite strange, as I can’t reproduce this so far with your story on our end.

    In addition to disabling all plugins, have you also cleared the WP-Rocket for the story?

    Also, could you try uninstalling the plugin and installing the latest version again? I know it sounds weird, but there’s a possibility that the update did not correctly update all files.
    Just make sure to uncheck the “Plugin Uninstall” checkbox on the plugin settings page, then delete the plugin & install it again. No data should get lost this way. But make sure to make a backup just in case.

    Plugin Author Pascal Birchler

    (@swissspidy)

    Also, could you try uninstalling the plugin and installing the latest version again?

    Actually, a simpler way to do that is by downloading the plugin from https://www.ads-software.com/plugins/web-stories/ and then going to Plugins -> Add New -> Upload Plugin and overriding the existing one with the new version.

    Thread Starter robhills1985

    (@robhills1985)

    Thank you @swissspidy. Yes, WP Rocket cache was cleared.

    Re: installing the plugin, working on, will report back.

    Thread Starter robhills1985

    (@robhills1985)

    Update: before I had a chance to reinstall the plugin, the issue has resolved itself. Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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