Link back to ticket
-
First of all, thanks for all your hard work!
I’m currently evaluating the free version and it seems great!
There is just one issie:
In the emails that are sent to the guest/visitor/customer, there is no link back to the ticket. So, if the guest wants to reply, they have no way of doing that.
There should br something like ‘if you want to reply to this message, please do not reply to this mail but go to http www ticket instead’
The link to the ticket is there in messages sent to the Admins.This is particularly useful when using guests, since they have no real binding with your site and will hit the ‘reply’ button. Also, is there a way to change the ‘from’ address so that the replies sent this way will in fact show up in some mailbox?
And while I am at this subject: in the admin interface, it would also be useful to have a radio button O reply as admin O reply as submitter of ticket. This can be used it the submitter did reply by mail (copy paste for tha admin) or if the submitter replied by phone or some other means and you want to enter in that reply into the system.
Or are any of these features in the paid version?
- The topic ‘Link back to ticket’ is closed to new replies.
