Link in notification email is changed

  • Resolved sheriffderek

    (@sheriffderek)


    1 year, 5 months ago

    We have a notification email that gets sent out when a new student is added to our system (A WP site).

    The link is set to point to a vimeo URL with a video explaining how to sign in and set their password.

    The URL is something like vimeo.com/84769849

    However, when the email is recieved the URL is now something like email.perpetual.education/j8hjkshfaiyds767f8sa967sda

    And because this new URL is pointing to a insecure http address, it’s showing that the site is insecure and the browser will not proceed.

    “Did Not Connect: Potential Security Issue

    Firefox detected a potential security threat and did not continue to email.perpetual.education because this website requires a secure connection.”

    Why is this happening? I can’t see any settings where I’ve set the email.perpetual.education subdomain. Can I change something on my DNS end?

    Please help us understand why this is happening and how we can address it. : )

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  • Plugin Author bnfw

    (@voltronik)

    Hi @sheriffderek,
    Thanks for your message.

    I’m not sure why this is happening but it’s not anything to do with BNFW. It most likely is something to do with your email set-up, such as how your SES provider handles links (if you use one), or how your host sends your emails.

    I would investigate these two routes. You may need to contact them for assistance.

    Hope this helps and you get to the bottom of it.

Viewing 1 replies (of 1 total)
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