Link to Audience

Hello there,

Thanks for contacting Icegram Support Team.

We aren’t able to replicate the issue on our end. We suspect that it may be due to a plugin or theme conflict.

Will it be possible for you to perform a conflict test on your site? You may need to temporarily disable all other plugins except the Email Subscribers plugin and switch to a default WordPress theme.

We recommend doing the troubleshooting using the Health Check plugin which disables all the plugins and switches the current theme to the default theme only for the current logged-in user when troubleshooting mode is enabled. It does not affect other users or site visitors. You can get the Health Check plugin from here. After enabling the troubleshooting mode in Health Check plugin, activate the Email Subscribers plugin, and check if the issue is resolved or not.

If it is resolved, then you can activate plugins one by one or switch to the current theme and check which is causing the issue.

If the issue persists with only Email Subscribers active, do let us know if this is the case. We may then need to debug it further.

Hope this helps you.

Let us know what comes out. Also, let us know if you have any further queries.

Thanks for your Reply
I should have mentioned
I did de activate ALL Plugins already (apart from ES), changed to default 2020 them via the Health Check Plugin
In all cases same result (also the IMPORT Contacts Link goes to 404 Page not Found)
Other links (to dashboard etc) do work
I have the Plugin on another site and it works just fine there. I compared the settings and cannot see any difference.

Hello there,

Thanks for giving us some more input related to the issue.

Since nothing seems to be wrong with the plugin or with your setup, it should work without any issue.

To find the exact cause, we might need to debug the issue further. Can you please contact us on our private support channel here for further communication?

Please mention this thread URL while contacting us.

Let us know if you have any further queries.

Thank you.

Hello there,

We haven’t heard back from you for a while.
?
Do you have any updates for us related to the issue? Is it resolved or are you still facing the issue?
?
?Please let us know. Also do let us know in case if you have any further queries.

Thank you.

Hello there,

We haven’t heard from you in a while.

We hope our previous replies were helpful in resolving your issues.

I am closing this thread for now. Feel free to reopen it in case if you are still having the issue.

Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

Thank you.