Link to change currency showing up on random pages with wrong country

  • Resolved bobbyferran

    (@bobbyferran)


    10 months, 1 week ago

    Occasionally, I get this random purple bar that says We noticed that you are visiting from (this country), we’ve updated your our prices to (this currency) for your shopping experience. First of all, it is never on the actual shopping page. This time it was on the blog page, one time it was on the contact form page. If I clear the cache it goes away but because this has been a repeat problem, I don’t want it to occur at all. Also, the country is always random and never related to the actual location. One time it was the UK, another time it was the Netherlands, another time India.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @bobbyferran

    It sounds like you’ve enabled the multi-currency feature in the WooPayments. It lets you show product prices to customers in various currencies. If you don’t want to show it, disable this in Payments > Settings > Advanced settings.

    More info can be found here: https://woocommerce.com/document/woopayments/currencies/multi-currency-setup/

    I hope this helps! Please let us know how it goes or if you need further assistance.

    Thread Starter bobbyferran

    (@bobbyferran)

    Thank you for your reply. This issue only comes up occassionally, but I don’t understand why it is coming up on non-shop related pages such as the blog page and the contact form page. Right now I don’t seem to have this problem. Is it possibly an issue with the theme I am using?

    Hi there @bobbyferran,

    As you’ve mentioned, the issue appears occasionally, we’re unable to truly determine what could be causing this issue. However, I recommend observing any patterns as to be able to determine what could be causing this.

    I hope this helps.

    Hi! We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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