linked account with wrong information

  • Resolved Dan Zan

    (@softeye73)


    7 months, 2 weeks ago

    Hi Support,

    I accidentally linked my new site to my old site’s payout account but with the wrong details.

    so now, I have two payouts listed in my payout details, and the new one is currently disabled with the status “information is needed.”

    The new site is linked with a US location. (Im Canadian)

    I’m considering using the Reset account button (new account/site), but I’m unsure whether it will only reset the newly linked account or both accounts associated with the same email. Could you please clarify this for me?

    Thank you for your assistance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @softeye73,

    The Reset Account button should only reset the currently active account on the site where you press the button. It won’t affect any other accounts linked to the same email.

    However, before taking any action, I recommend opening a ticket about this from Woo.com > My profile > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thanks!

    Thread Starter Dan Zan

    (@softeye73)

    hi @shameemreza

    Thank you so much for your help and guideline

    Dan

    Hi Dan,

    Thanks for getting back to us. We are glad to help! Just so you know – we will now close this ticket as solved. If you have any other questions or issues, please feel free to open a new ticket and we’ll be happy to assist you.

    Thank you for choosing WooCommerce and have a great day!

    Hi Dan,

    Thanks for getting back to us. We are glad to help! Just so you know – we will now close this ticket as solved. If you have any other questions or issues, please feel free to open a new ticket and we’ll be happy to assist you.

    Thank you for choosing WooCommerce and have a great day!

Viewing 4 replies - 1 through 4 (of 4 total)
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