• Resolved omrane

    (@omrane)


    After following the process for linking WooCommerce Extension V2 to Facebook
    , I’m receiving the message “Oops, something went wrong. This may be because of a technical error that we’re working to get fixed. Try reloading this page.”

    This has now been happening for a week and products from our store are not linking to FB/Instagram.

    NB: NB before the last wp update this plug in worked perfectly fine.

    Pls assist in resolving this issue.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello, I am having exact same problem.

    Did you find the solution?

    If yes, please help me out.

    Thanks.

    Hi @omrane and @bikash0011,

    Thanks for reaching out about Facebook for WooCommerce! I’m sorry that you’re running into this error, but I’ll be happy to help.

    Would you please reach out to our support team through our site, sharing the email address you use for your Facebook account so the Facebook team can take a look at the logs and determine why your attempts to connect are failing?

    What we’ve seen so far is that this is most likely a permission issue that we may be able to suggest steps to resolve manually. To look into this further, we would need a small custom code snippet to be installed on the site to gain additional debugging output on the error screen. Please also let me know if you’d like to try this in case I can help further while we wait for Facebook to investigate!

    Thanks,

    Jennifer

    Hey @omrane,

    It’s been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions. We’ll be happy to help further from there! ??

    Thanks,

    Jennifer

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Linking Error! WooCommerce Extension V2 to Facebook’ is closed to new replies.