Linking WooCommerce Extension V2 to Facebook

  • Resolved msartawi

    (@msartawi)


    4 years, 2 months ago

    Hello Team,

    Facebook disabled my page and account where it leaded me to retry to connect to another new account and created a new Page to connect with,

    so then i uninstalled the previous connection on the old page and connected to the new one so had some issues where i needed to clear the old data form wp-option as i followed from another article which is fixed the issue and then am able to go to setup page again on facebook site and see it,

    But what is happening is during the process of the setup for facebook side reaching to last linking action which saying [Linking WooCommerce Extension V2 to Facebook] and here is the issue is where it keep loading and loading with no action so i checked the console and i found this below error appear

    Error :

    6HG1f7XOdAP.js?_nc_x=n1AaO0tCiNM:60 ErrorUtils caught an error:

    App ID

    Subsequent errors won’t be logged; see https://fburl.com/debugjs.

    i believe there is one missed field in the wp-option or something prevent from showing the App ID to facebook to proceed with setup

    could you help me please as i spent all this week searching and just trying to figure out this matter,

    Best Regards,
    Moe Sartawi

    • This topic was modified 4 years, 2 months ago by msartawi.
    • This topic was modified 4 years, 2 months ago by msartawi. Reason: spelling correction
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi @msartawi,

    Thanks for getting in touch about our Facebook plugin! I’m happy to help out here ??

    Would it be possible to send me the article that you followed to fix your initial issue?

    So I can get an idea of what steps you went through to try and narrow down what’s causing the issue here.

    Thanks!
    Christine

    Thread Starter msartawi

    (@msartawi)

    Hello @christineskyverge ,

    thanks for your reply

    sorry actually I lost the article,

    but in the end what I did is I got back to the old version 1.9 and it work and if I try to update the version same error appear in the inspect –> console 

    ErrorUtils caught an error:

App ID

    and i saw this is happening only if you try to change the account (to connect to another account) or if you were having old version and you update to the latest 2.X any of this scenario causing this error

    would like to update to the latest version but this error is a blocking case

    Regards

    Hi @msartawi!

    Julie here, stepping in for Christine. Thanks for the added details here.

    Would it be possible to provide a screenshot here?

    Additionally, would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > Status?and clicking on?Get system report.

    Thank you!

    Julie ??
    SkyVerge

    Hi @msartawi,

    We haven’t heard back from you in a while, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks!

    Julie ??
    SkyVerge

Viewing 4 replies - 1 through 4 (of 4 total)
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