Links don’t download in Chrome, Safari

  • Resolved Seth_Resler

    (@seth_resler)


    3 years, 8 months ago

    Clicking the button to download the PDF file does nothing in Chrome (Version 89.0.4389.114 ). But when I right-click and copy the URL, then paste it into a new browser tab, it does work.

    It works properly in Firefox (87.0)

    It does not work in Safari, returning an error message: “The operation couldn’t be completed.”

    The logs in Download Monitor’s backend, however, indicate the the file was downloaded from all three browsers.

    Any ideas?

    • This topic was modified 3 years, 8 months ago by Seth_Resler.

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Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Seth_Resler

    (@seth_resler)

    My hosting company was able to help me resolve the issue. Essentially, Chrome was blocking the downloads because they were insecure. Here’s how they fixed it:

    “We searched for the links on the site that started with ‘https://’
    and updated those addresses so that they instead used
    ‘https://’ in the address.

    This caused those links (including those for your PDF files) to load securely, and allowed the browser to complete the download request.”

    Plugin Author Cristian Raiber

    (@cristianraiber-1)

    Yeah, this can easily happen IF you use absolute URLs OR if you switch from HTTP to HTTPs as, currently, file URLs are stored only as absolute paths instead of relative.

    When you migrate over to HTTP(s) the old URLs don’t automatically get updated in the database, since they’re not saved as protocol-less (relative URLs).

    TL;DR – we aim to address this through a future update (should roll out quite soon) that’ll change the way we store URLs from absolute to relative, always taking into account the site’s protocol (http or https).

    Glad to hear it’s fixed though ??

Viewing 2 replies - 1 through 2 (of 2 total)
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