Links in email don't work – files aren't located on site anywhere that I can see

Hi there,

Files seem to upload fine, we get emails with links. When we go to download the pics (click on the links) a blank page comes up. No real file path to speak of – no file extension either.

Could you please help? We JUST switched to this solution and it was working fine. I’m gonna be annoyed if we have to find another solution this soon after switching over

Thanks,
Kate

https://www.ads-software.com/extend/plugins/front-end-upload/