Links to product pages get redirected to 404

Hi there @don-kong ??

Based on what you have shared, this sounds more like a Permalinks issue which could be caused by the server setup used.

My recommendation would be that you go to WordPress > Settings > Permalinks and then click ‘Save Changes’. This will refresh the permalinks on your site and hopefully resolve the matter.

If it does not, could you please let us know what changes you made to the Product Category Structure?
I also recommend that you ask your Web Host if your site has its .htaccess file setup as shown here: https://www.ads-software.com/support/article/htaccess/

Let us know how it goes ??

Hello Joash,

Thanks for the quick reply. I updated the permalinks first after I found the error, and the .htaccess is the same as the example shows.

The main changes I made to the product categories were that I created some new main categories and then moved existing main categories as subcategories under the new main categories.

I forgot to mention that I also renamed the permalink base for the products.

Hello @don-kong

We’d like to take a further look at this, can you please share your permalink settings using a tool like https://snipboard.io and your System Status? You can find it via WooCommerce → Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks!

Hello Mirko P.,

Thank you for your help. Here is the screenshot of the permalink page:
https://snipboard.io/MXjsqJ.jpg

Here system status:

### WordPress Environment ###

WordPress address (URL): https://pepperfarmkampot.com
Site address (URL): https://pepperfarmkampot.com
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: de_DE_formal
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.25
PHP Post Max Size: 200 MB
PHP Time Limit: 30
PHP Max Input Vars: 3000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.34-nmm1-log
Max Upload Size: 200 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.9.0
WC Database Prefix: wp_
Datenbank-Gesamtgr??e: 50.48MB
Datenbank-Datengr??e: 34.33MB
Datenbank-Indexgr??e: 16.15MB
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### Post Type Counts ###

acf-field: 3
acf-field-group: 3
attachment: 418
cmm4e_menu_theme: 1
custom_css: 2
document_template: 7
elementor_icons: 1
elementor_library: 19
invoice: 6
ml-slide: 1
ml-slider: 1
nav_menu_item: 65
oembed_cache: 9
page: 23
post: 40
product: 65
product_variation: 3
revision: 12
shop_coupon: 29
shop_order: 3306
shop_order_refund: 87
soliloquy: 1
sp_wps_shortcodes: 1
wcpcsu-custom-post: 1
wpcf7_contact_form: 12

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Advanced Custom Fields: von Delicious Brains – 5.11.1
Astra Widgets: von Brainstorm Force – 1.2.9
Child Theme Configurator: von Lilaea Media – 2.5.8
CleverReach? WP: von CleverReach GmbH & Co. KG – 1.5.13
Contact Form 7: von Takayuki Miyoshi – 5.5.2
Duplicator: von Snap Creek – 1.4.3
Google Tag Manager for WordPress: von Thomas Geiger – 1.13.1
Elementor Pro: von Elementor.com – 3.5.1
Elementor: von Elementor.com – 3.4.8
Enable Media Replace: von ShortPixel – 3.6.2
Essential Addons for Elementor: von WPDeveloper – 4.9.6
ShortPixel Image Optimizer: von ShortPixel – 4.22.6
Vendidero Helper: von Vendidero – 2.1.0
Product Slider for WooCommerce: von ShapedPlugin – 2.4.0
Sofortueberweisung / Klarna Gateway for Woocommerce: von Michael Leithold – 1.3.4
WooCommerce Stripe-Gateway: von WooCommerce – 5.8.0
Germanized für WooCommerce Pro: von vendidero – 3.3.6
Germanized für WooCommerce: von vendidero – 3.7.2
WooCommerce: von Automattic – 5.9.0
WooLentor Pro: von HasThemes – 1.8.0
WooLentor - WooCommerce Elementor Addons + Builder: von HasThemes – 2.1.0
Yoast SEO: von Team Yoast – 17.6
WP Fastest Cache: von Emre Vona – 0.9.5
WP-Optimize - Clean, Compress, Cache: von David Anderson
Ruhani Rabin
Team Updraft – 3.1.12

### Inactive Plugins (2) ###

Borlabs Cookie - Cookie Opt-in: von Benjamin A. Bornschein
Borlabs – 2.2.36

CTX Feed: von WebAppick – 4.4.38

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop-Basis: #56 - /shop/
Warenkorb: #14637 - /warenkorb/
Kasse: #14596 - /kasse/
Mein Konto: #59 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #14368 - /agb-allgemeine-geschaeftsbedingungen/

### Theme ###

Name: Astra Child
Version: 2.5.4.1598060844
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 3.7.5
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: /www/htdocs/w01ab603/pepperfarmkampot.com/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/cart-elementor.php
/www/htdocs/w01ab603/pepperfarmkampot.com/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/form-checkout.php
/www/htdocs/w01ab603/pepperfarmkampot.com/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/thankyou.php
astra-child/woocommerce/emails/admin-new-order.php
astra-child/woocommerce/emails/customer-processing-order.php
/www/htdocs/w01ab603/pepperfarmkampot.com/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/form-login.php
/www/htdocs/w01ab603/pepperfarmkampot.com/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/my-account.php

### Action Scheduler ###

Abgeschlossen: 724
Oldest: 2021-11-18 04:15:03 +0100
Newest: 2021-11-23 02:18:37 +0100

Ausstehend: 4
Oldest: 2021-11-23 08:33:43 +0100
Newest: 2021-11-24 02:18:37 +0100

### Status report information ###

Generated at: 2021-11-23 02:31:40 +01:00

Hi @don-kong,

Thanks for sharing your permalinks settings and your system status.

It appears that you set up shop for both the product category base and the product custom base and this can create conflict.

I would recommend that you change the product category base to the default product-category or even better produkt-kategorie in German.

Please kindly refer to our detailed guide on taxonomy permalinks:

https://woocommerce.com/document/permalinks/#section-2

Thanks.

Hello @rainfallnixfig,

Thank you so much for your excellent support.

Best regards.

You’re most welcome!

I’m marking this thread as resolved. If you have further questions, feel free to create a new thread.

Cheers