Linnworks doesn’t see it as channel reference

  • Hello,
    I’ve installed the plugin to use with Linnworks system – it needs different order ref. numbers everytime, otheriwse orders won’t download – and they can get repeated with multiple Wordrpess shops, which happened to us. My problem is, Linnworks downloads the new number only as “external reference” (in the screenshot with added RRB), the “channel reference” and “reference” remain unchanged – https://ibb.co/0mTfPSn. Any ideas? Thank you!
    Hanna

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  • Plugin Author Dmytro Holovnia

    (@dholovnia)

    Hello Hanna,

    This is my first time hearing about Linnworks, whatever that is. We have no direct integration with it. You can contact their support and ask how to set it to use external reference' asreference’. I hope they have such kind of a configuration.

    Regards,
    Dmytro

    Thread Starter dawnfw3

    (@dawnfw3)

    Thank you for your asnwer. I had asked them and they were suggesting hiring someone to write us a script but I thought I’d try this forum first. Thanks anyway!

Viewing 2 replies - 1 through 2 (of 2 total)
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