Linode Instructions

@ianhughscott

Please don’t offer to send or post logon credentials on these forums: https://www.ads-software.com/support/guidelines#the-bad-stuff

It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.

@sterndata 0kay – I was not aware of that, but this issue is frustrating, and am trying to find a resolution. I have explained several times what the issue is, what I have done, tried, the errors, how it works with a desktop app, etc – so it was out of desperation to try to get a resolution to this matter.

My apologies. I’ll try to find another way but truly am about to give up on this and look for something else.

I can confirm that the S3 Location is us-east-1.linodeobjects.com

My previous post is explaining that is not a location, that is an endpoint.

and S3 endpoint is “mybucketname”

Entering this as the endpoint is wrong because that is not an endpoint, that is a location.

As mentioned, I have double checked the credentials many times

On each occasion above that you explicitly state what details you have entered in the “endpoint” and “location” fields, these details are the wrong way round. This is what my previous post is trying to explain.

Even the fact that I enter the information that should be the correct way (ie, endpoint is ONLY the bucket name and S3 location is only the linode address – us-east-1.linodeobjects.com)

That is entering the information the incorrect way.

To be clear:

us-east-1.linodeobjects.com is an endpoint. This is as per step 1 of the instructions, “The end-point. This depends upon which Linode region you want to use for the storage. The end-point is (region).linodeobjects.com – e.g. us-east-1.linodeobjects.com.”

mybucketname can be entered as your location (or things like mybucketname/subdirectory to put them in a pseudo-subfolder).

Did you ever have your developer look into this and try themselves with the S3 Compatible settings and Linode Objects storage, and your free version of this plugin?

Yes, we have a test site that backs up daily to Linode, and it is working as expected. But on that site, we entered the credentials as described in my previous post, not the way that you have described entering them.

errors about being able to access the bucket but not able to write a file

If you see such an error after entering the details the correct way round, the most likely cause of this is what is mentioned at the end of the documentation, “you used a bucket name that another Linode user had already taken. (The name-space is shared globally). So, pick another one.” Linode’s error reporting won’t explicitly tell you that another user already has the bucket name, but it’s the error you’ll see. (But if you can write to the bucket in another tool, then that’s not the problem).

Okay – thank you for better explaining. If you look at your previous response with the screen shot, perhaps you will see and understand how what you were writing was confusing.

In your screen shot, you have that text in a dark rectangle box “Enter only a bucket name or bucket and path….” overlayed on top of the field that is marked S3 End Point. I’m not certain how you would think that someone would understand to enter it in the field above! I am looking at that screenshot, and thinking, “Well, that’s what I am doing.”

Hopefully you’ll update your documentation, reported 2 weeks ago, which is completely wrong and others won’t have this issue.

Hopefully you’ll update your documentation, reported 2 weeks ago, which is completely wrong and others won’t have this issue

Which part of the documentation in particular is it you’re referring to here? The documentation correctly states “The end-point. This depends upon which Linode region you want to use for the storage. The end-point is (region).linodeobjects.com – e.g. us-east-1.linodeobjects.com.”

Everything is wrong under the Get your API key section.

First, there is no API Keys tab when one visits their profile. Perhaps there used to be.

What IS in the Profile area is the ability to create an “API Token” – but this is not the same as an API Key that provides an Access Key and a Secret Key.

What one has to do is to login to their account, then click on ‘Object Storage’

It is in that section, one is given the opportunity to Create Access Key and Secret Key which they can then save and give the privileges to, to whatever bucket(s) they have created. There is nothing in your documentation that indicates this.

I probably missed the one bit in your documentation that is clear: “The end-point. This depends upon which Linode region you want to use for the storage. The end-point is (region).linodeobjects.com – e.g. us-east-1.linodeobjects.com”

because the rest of it is wrong and not clear.