List of signees is suddenly gone

  • Resolved timosanpci

    (@timosanpci)


    2 years, 6 months ago

    Hi Speak-Out-Community,

    we’ve been using the SpeakOut plugin for quite some time to collect signatures for our PCI manifesto (see page). But suddenly over the weekend the list is not being displayed anymore, while it actually should be at the bottom of the page (you can still see the “Full list of signatures” label with an empty HTML table.

    There are more than 800 signees in our list. Curiously, the list in the WP backend is empty as well, although it says there are 816 signees. If one uses the search field to search for signatures, the signatures are suddenly displayed in the backend.

    Do you have an idea how to help us? This is a pretty critical part of our website.

    Thanks a lot,
    Timo

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author SpeakOut!

    (@123host)

    Hi folks.

    I have learned a lesson. Don’t release an update when I am not going to be available for a couple of days.

    I apologise, but I won’t be able to get to this for another 48 hours as I am on the road and don’t have access to my files etc.

    In the meantime, I was able to download version 2.14.18.1 from the bottom of this page and downgrade which fixed everything: https://www.ads-software.com/plugins/speakout/advanced/

    Unfortunately I lost roughly 200-400 signatures at the peak of a 2 day campaign that weren’t captured during about 24 hours of downtime until I downgraded

    Thread Starter timosanpci

    (@timosanpci)

    Thanks for the tip, @giverphy and thanks for the feedback, @123host. We are currently evaluating whether we downgrade or wait for the fix.

    PS: Condolences for the campaign, @giverphy.

    Thread Starter timosanpci

    (@timosanpci)

    @giverphy Can you offer me guidance on how you conducted the downgrade? Did you download the files of the previous release and replaced them via FTP or the backend file browser?

    Or was it possible to do this more thoroughly somehow? Thanks in advance,
    Timo

    Thread Starter timosanpci

    (@timosanpci)

    Nevermind, giverphy, I managed to downgrade it. Thanks anyway for the tip itself!

    It is working again on 2.14.18

    Plugin Author SpeakOut!

    (@123host)

    I found the problem, it is fixed in 2.15.1 which is being uploaded now

    For the technically minded, I had added some fields to the database and while I had added them for new installs of SpeakOut! I had missed 2 fields when upgrading.

    • This reply was modified 2 years, 6 months ago by SpeakOut!.
    Thread Starter timosanpci

    (@timosanpci)

    Thanks, @123host!

    Plugin Author SpeakOut!

    (@123host)

    I am surprised that any signatures were lost. The problem was just in displaying signatures to the public and was an error trying to get them from the database.

    When I checked on the SpeakOut! site all the signatures remained, they just couldn’t be retrieved.

    I don’t want to appear glib, but if you or your hosting service aren’t doing regular backups of your site you are almost certain to end up with tears and heartache.

Viewing 8 replies - 1 through 8 (of 8 total)
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