List Segment Not Working

We are trying to send emails to users WHO ABANDONED THE PURCHASE using our EDD email list. The Segment we are choosing doesn’t SELECT ANY SUBSCRIBERS when we go on to send our email.

Please see the images below to get a better idea of the problem:
1. https://drive.google.com/file/d/1lut0oN2mp6V052EXQlYrDDoCbPpHkXuE/view?usp=sharing
2. https://drive.google.com/file/d/1ax_ESrkTBIPYjnvkNyx7Jem5Y_D4ogot/view?usp=sharing
3. https://drive.google.com/file/d/1fxlzZxEcT9PDaI38oe2hOqPFTMkwCVH8/view?usp=sharing

Any suggestions on the matter will be appreciated. Thanks!

Hello @sadikahmed

Thanks for creating the topic.

If you are talking about the “subscribers” from here: https://nimb.ws/xqi05N then it representing the sending amount number of the emails that your campaign sent to. For example, you have five hundred subscribers on a segment, after sending emails to the five hundred emails successfully it will show five hundred.

While sending a campaign It shows zero because it’s calculating how many emails are being sent or how many subscribers you have on that segment on that campaign. It showing zero only the period of sending the campaign.

Like, if it takes five seconds of sending emails all of your emails then it will show zero only for the five seconds. But after five seconds it will show the exact number of emails number.

Hopefully, I was able to clear your concept on your query. Please feel free to let us know if you need more clarification on this.

Best regards.

• This reply was modified 3 years, 5 months ago by reachmazharul.