List view repeats same date in first col (not start date) after new views

@zignorp

Thank you for reaching out.
Yikes! That’s not good.

Could you tell me which theme you are using?
Also, are there any customizations in place for The Events Calendar?
Would you mind sharing the date format you are using under Events > Settings > Display?

Last but not least, there are a couple of things I would recommend to pinpoint the issue:

• Try re-saving your Permalinks
• If you have access to a staging copy of your site, it would be awesome to go through our testing for conflicts procedure: https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/

Let us know what you find out

Hang in there!
Geoff

Hey there!

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up and we’d be happy to help.

Best regards,

Marho

Doh. I missed this reply.
Using PressCustomizr theme, pretty stable and widely used. (100k+ users)
resaved permalinks, the only customization is that events are called exhibitions.
I do have a staging site, but testing out a new feature there, so, too many eyes are on it at the moment. All plugins are up to date and widely used too, only 14 plugins. Using classic editor, Yoast, addthis, nimble page builder, which is from customizr folks, but not using it in the calendar area.

@geoffbel date formats:
Dates with year: F j, Y
dates wo year: F j
month and year separator: F j.
lmk if you need more.

I’m sorry, I set up an email filter for wp emails, and lost them, but I would love to get this sorted, as we’ve got a bunch of events up now, and it doesn’t make much sense. Not using any other events calendar plugins, either,
Thanks,
Wendy

@geoffbel I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.

https://www.ads-software.com/support/guidelines/#the-bad-stuff

Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.

It’s never necessary to do that. Here’s why.

There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.

• Ask for a link to the https://pastebin.com/ log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Ask the user to install the Health Check plugin and get the data that way.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again.
• Ask the user for the step-by-step on how they can reproduce the problem.

You get the idea.

Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.

You’ve been placed on “modwatch” until we’re convinced such postings have stopped. Your account has *not* been banned, we just want to check things for a while before they’re public. If you wish to take issue with this, contact moderators via the #forums channel on slack (https://make.www.ads-software.com/slack)

And this is NOT resolved. All the basic troubleshooting steps have been done.

fyi, I wound up hiding that column with css. Nobody (users/viewers) could figure out why it was there, so I lost it.