Listing for Stories, Templates, and Layouts missing

  • Resolved TerryMiddleton

    (@terrymiddleton)


    4 years, 1 month ago

    @swissspidy – I’m including a group of like issue, as they may all be related. After looking at the Console there are errors getting thrown.

    If helpful, I created a screen capture video showing what happens when I click on the different menu items under Stories and a couple screenshots.

    Here’s a link to screenshots plus a short video: https://drive.google.com/drive/folders/1c2rekHAtPhrZOhQELuHCEhjWeZcxj3Hs?usp=sharing

    After upgrading to 1.3.0

    1.) Under ‘My Stories’ tab, nothing displays
    2.) Under ‘Explore Templates’ tab, nothing displays
    3.) Under ‘Settings’ tab, nothing displays.

    The only tab that display anything is ‘All Stories’ and will display a list of stories just like the posts listing.

    After fiddling with everything, now when in the Story Editor, the layouts are showing up.

    Seems is may all be related to the errors getting triggers from the Console msgs

    Thanks again,

    Terry

Viewing 7 replies - 16 through 22 (of 22 total)
  • Plugin Author Pascal Birchler

    (@swissspidy)

    Hi Terry,

    I just had a look at the files you’ve provided, those are very very helpful! Thanks for being so thorough.

    In the network response data I spotted something unusual – data that shouldn’t be there. I am wondering why this happens, as this is likely the reason for the broken dashboard. It might be because of a conflict with another plugin.

    If you could help us get to the bottom of this, that would be awesome. Now, to find out more could you please can install and activate the Health Check & Troubleshooting plugin?

    After that, go to “Plugins” in your WordPress admin and click on “Troubleshoot” underneath “Web Stories” in the list of plugins.

    This will enable troubleshooting mode, with only that plugin active by default, and let you test further from there. I’m curious to see if the “My Stories”, “Explore Templates” and “Settings” pages work in this case, and if not, what the error message & network response look like.

    Note: this does not actually remove the other plugins. Your site continues to work as usual for your users.

    Thread Starter TerryMiddleton

    (@terrymiddleton)

    @swissspidy

    Complete…I created a screenshot video of my entire process. I will say that after I enabled troubleshooting on the Web Stories plugin, everything worked.

    It was very slow, but that may be because of the amount of data being collected in the troubleshooting process behind the scenes.

    Here is the folder with the video and the json/txt file of the Network response.

    I did have some weird results, but seemed to be isolated to the Chrome browser winder I was working with. You’ll see in the video that once I enabled teh ‘troubleshooting’ on the web stories plug, the theme was set at Twenty Twenty.

    I did check in incognito and on my phone and it seems everything was fine for outside users in terms of browsing. It was just happening to me, but maybe that is how the Health plugin was designed.

    Let me know if you find anything or if you need more data.

    Plugin Author Pascal Birchler

    (@swissspidy)

    Thanks a lot for your testing and the link to the file/video!

    Great to hear that the problem went away this way. The network data looks much bette now too.

    > It was very slow, but that may be because of the amount of data being collected in the troubleshooting process behind the scenes.

    The development version we provided earlier is usually way slower. Feel free to install the normal version again: https://downloads.www.ads-software.com/plugin/web-stories.1.3.0.zip

    > I did check in incognito and on my phone and it seems everything was fine for outside users in terms of browsing. It was just happening to me, but maybe that is how the Health plugin was designed.

    That is correct, yes. It allows you to do troubleshooting without affecting your outside users.

    Since everything works in troubleshooting mode, it means that there is a conflict with one of your other plugins.

    Now, we will try to find that conflict based on the Site Health information you submitted, but it might be easiest for you to do that as well.

    The easiest way to find such a conflict is by disabling all other plugins, and then re-enabling them one by one until the error appears again.

    Once we identify the culprit, we can look into how this conflict can be best resolved.

    Thread Starter TerryMiddleton

    (@terrymiddleton)

    @swissspidy – awesome…thank you for this and my apologies for the rabbit hole.

    I’ll start my troubleshooting process and see if I can discover the offending plugin.

    Terry

    Thread Starter TerryMiddleton

    (@terrymiddleton)

    @swissspidy – found it! D to the AMM!

    It’s my theme. I was disabling the plugins and each time the web stories panel would not show, then I thought, “hmm, the one thing while in troubleshooting mode, the theme gets set to twenty twenty one.” As I looked at the error from the console I noticed the first tripped error was the js was not getting the title data. It was null. So, I figured Web Stories is either pulling the title from the db, or from loop that gets all the posts and it wasn’t getting the title from the array.

    So, while ‘not’ in troubleshooting mode, I switched the theme to twenty twenty one and then the stories panel works just fine.

    We have a theme that was dev’d several years back and I’ve been meaning to replace but just afraid of all the hidden gotchas I’m sure I’ll experience and not looking forward.

    Thank you again for all your help. My apologies for wasting your time on an issue that was not Web Stories related.

    Terry

    Thread Starter TerryMiddleton

    (@terrymiddleton)

    @swissspidy – wanted to ask…since we discovered the issue (again my apologies), should I go back to the base Web Stores plugin or would you prefer that I keep the dev version installed?

    Let me know,
    Terry

    Plugin Author Pascal Birchler

    (@swissspidy)

    Congrats on finding the root cause! Certainly unexpected to have the theme interfere with this kind of stuff.

    Feel free to install the normal version again: https://downloads.www.ads-software.com/plugin/web-stories.1.3.0.zip

    I’ll mark this topic as resolved for now ??

Viewing 7 replies - 16 through 22 (of 22 total)
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